Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Williams

New Orleans,LA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Lowe's
02.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

St. Augustine High School

Bachelor of Science - Computer Engineering Technology

The University of Southern Mississippi
2021

Associate of Science - Nursing

Delgado Community College
New Orleans, LA
2024

Skills

  • Lead training programs Interpersonal communication
  • Build marketing campaigns Resolve technical problems
  • Sales Expertise
  • Freight Operations
  • Senior Leadership Support
  • Microsoft PowerPoint
  • Microsoft Word
  • Order Fulfillment
  • Customer Relations
  • Microsoft Excel
  • Administrative Support
  • System Implementation

Timeline

Customer Service Representative

Lowe's
02.2019 - Current

High School Diploma -

St. Augustine High School

Bachelor of Science - Computer Engineering Technology

The University of Southern Mississippi

Associate of Science - Nursing

Delgado Community College

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Jordan Williams