Jordan Williams
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Personable Dining Room Attendant with 4 years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Overview
4
4
years of professional experience
Work History
Expeditor
The Indigo Road
06.2024 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Server Assistant
Piedmont Driving Club
01.2024 - Current
- Monitored dining room and bar areas for signs of overcrowding.
- Greeted customers warmly to provide exceptional customer service.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Food Runner
Piedmont Driving Club
09.2023 - 01.2024
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Assisted customers with carry-out service.
- Monitored dining room inventory and replenished as necessary.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted with bussing tables and cleaning up spills.
- Addressed customer complaints and inquiries to verify satisfaction.
Server
Morton's Steakhouse
07.2023 - 09.2023
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food Runner
Morton's Steakhouse
10.2022 - 09.2023
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Assisted customers with carry-out service.
- Monitored dining room inventory and replenished as necessary.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Assisted with bussing tables and cleaning up spills.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Addressed customer complaints and inquiries to verify satisfaction.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
- Set up advertising signs and displays on shelves, counters and tables.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered correct food items to tables according to order documentation.
- Processed payments for orders and provided customers with change.
- Monitored food temperatures and kept records of all food items.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Cook
Beetlecat
04.2022 - 10.2022
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Food Runner
Beetlecat
10.2021 - 10.2022
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Delivered services to customer locations within specific timeframes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Server Assistant
Beetlecat
09.2021 - 10.2022
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Monitored dining room inventory and replenished as necessary.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Actively participated in weekly staff meetings to discuss ways to improve service quality, offer suggestions for menu changes, or address any operational challenges faced by the restaurant as a whole.
- Assisted with bussing tables and cleaning up spills.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Team Member
Chick-fil-A
07.2020 - 03.2021
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
- Worked different stations to provide optimal coverage and meet production goals.
Education
North Atlanta High School
Atlanta, GASkills
- Menu presentation
- Safety awareness
- Attention to Detail
- Language Fluency
- Food Safety
- Safe Food Handling
- Table Setting
- Task Prioritization
- Memory retention
- Basic Math
- Food inspection
- Food station setup
- Item promotion
- Customer service excellence
Timeline
Expeditor
The Indigo Road
06.2024 - Current
Server Assistant
Piedmont Driving Club
01.2024 - Current
Food Runner
Piedmont Driving Club
09.2023 - 01.2024
Server
Morton's Steakhouse
07.2023 - 09.2023
Food Runner
Morton's Steakhouse
10.2022 - 09.2023
Cook
Beetlecat
04.2022 - 10.2022
Food Runner
Beetlecat
10.2021 - 10.2022
Server Assistant
Beetlecat
09.2021 - 10.2022
Team Member
Chick-fil-A
07.2020 - 03.2021
North Atlanta High School
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