Jordan Williams
Sherwood,AR
Summary
Dynamic logistics professional with a proven track record at FedEx, excelling in delivery management and team collaboration. Recognized for optimizing routes to enhance service reliability and training staff to achieve high performance. Strong communication skills and attention to detail drive successful operations and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Business Contact at Rodriguez Courier and Freight
FedEx
Mabelvale, AR
05.2020 - Current
- Ensured timely delivery and pickup of packages by overseeing daily operations and enhancing service reliability.
- Streamlined logistics processes, reducing delays through optimized delivery schedules.
- Collaborated with customers to confirm accurate freight delivery and pickup locations.
- Hired, trained, and mentored staff, building a cohesive and productive team environment.
- Leveraged diverse logistics, delivery, and mapping software to improve overall workflow efficiency.
Delivery Driver at Rodriguez Courier and Freight
FedEx
Mabelvale, AR
10.2018 - 05.2020
- Coordinated daily operations to meet package delivery timelines while exceeding customer expectations.
- Trained and mentored employees, creating a cohesive team focused on high performance.
- Enhanced service reliability by ensuring accurate freight pickups and deliveries with customer collaboration.
- Optimized logistics and delivery schedules to improve efficiency and reduce delays.
Sales Associate
Stage Stores
Arkadelphia, AR
05.2018 - 10.2018
- Provided outstanding customer service by engaging customers and addressing their needs promptly.
- Achieved store sales goals by promoting sales, loyalty programs, and exclusive product offerings.
- Ensured visual appeal by maintaining merchandise displays and the overall cleanliness of the store.
- Efficiently processed transactions via point-of-sale system, including cash handling and returns.
- Facilitated inventory management through regular restocking, shipment receipt, and inventory counts.
- Acquired strong product knowledge to assist customers with questions and enhance recommendations.
- Coordinated with team members to implement promotional events and seasonal campaigns effectively.
- Complied with all company policies and safety standards for a secure shopping atmosphere.
Assistant to the Director of Fine Arts
Henderson State University Veterans Upward Bound Program
Arkadelphia, AR
09.2016 - 05.2018
- Coordinated scheduling and administrative support for Fine Arts Director.
- Executed departmental events to enhance community engagement and visibility.
- Taught various art classes, including painting and drawing, while assessing student progress.
- Ensured workspace remained organized to promote creativity and productivity among students.
- Managed procurement of art supplies, aligning with departmental requirements.
- Partnered in event planning for exhibitions and other departmental activities.
Assistant Manager
Hibbett Sporting Goods
Arkadelphia, AR
04.2014 - 09.2016
- Facilitated daily operations alongside Store Manager, ensuring adherence to company standards.
- Provided outstanding customer service through prompt resolution of inquiries in a welcoming atmosphere.
- Trained and supervised sales associates to maximize team performance and uphold brand integrity.
- Managed inventory processes, including receiving, stocking, and accurate record-keeping to reduce shrinkage.
- Evaluated sales data to inform strategies for enhancing store performance and increasing revenue.
- Created promotional displays while ensuring correct pricing to drive sales and customer interaction.
- Maintained compliance with safety protocols and cleanliness standards for a secure shopping experience.
- Led operational decisions in Store Manager's absence, addressing challenges swiftly and effectively.
Sales Associate
Hibbet Sports
Arkadelphia, AR
03.2013 - 04.2014
- Provided outstanding customer service by engaging with customers, addressing their needs, and recommending products to enhance their shopping experience.
- Assisted in achieving store sales goals by promoting current sales, loyalty programs, and exclusive products.
- Maintained merchandise displays and store cleanliness, ensuring a visually appealing and organized shopping environment.
- Processed transactions efficiently using the point-of-sale system, including cash handling, credit card payments, and returns.
- Supported inventory management by restocking shelves, receiving shipments, and conducting regular inventory counts.
- Developed strong product knowledge to answer customer questions, and make informed recommendations.
- Collaborated with team members to execute promotional events and seasonal campaigns effectively.
- Adhered to all company policies and safety standards to provide a secure environment for customers and colleagues.
Education
High School Diploma -
Bryant High School
Bryant, AR05-2013
Skills
- Excellent driving skills
- Traffic safety
- GPS and route planning
- Time management
- Delivery management
- Team collaboration
- Supply management
- Attention to detail
- Superb communication
- Leadership
Affiliations
- Volunteered at local Upward youth program coaching youth basketball, soccer and flag football while also leading daily devotional servies and helping them develop other skills they would need for later in life such as communication, diligence and integrity.
- Volunteered at Midtown Church in Benton, Arkansas. Lead youth groups for individual sessions of worship, led Sunday school servies for young children, helped with sound and production on various night of the week and participated in various community outreach programs that aimed to better our comminuity and help those in need.
References
References available upon request.
Timeline
Business Contact at Rodriguez Courier and Freight
FedEx
05.2020 - Current
Delivery Driver at Rodriguez Courier and Freight
FedEx
10.2018 - 05.2020
Sales Associate
Stage Stores
05.2018 - 10.2018
Assistant to the Director of Fine Arts
Henderson State University Veterans Upward Bound Program
09.2016 - 05.2018
Assistant Manager
Hibbett Sporting Goods
04.2014 - 09.2016
Sales Associate
Hibbet Sports
03.2013 - 04.2014
High School Diploma -
Bryant High School
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