Jordan Williams
Corinth,TX
Summary
Professional with strong background in customer service and technical support, prepared for service-oriented role. Known for excellent problem-solving skills, effective communication, and commitment to team collaboration. Adaptable to changing needs and consistently focused on achieving impactful results. Proficient in handling inquiries, resolving issues, and ensuring customer satisfaction. Reliable, resourceful, and ready to contribute to dynamic work environment.
Overview
7
7
years of professional experience
Work History
Special Service Desk Associate Coach
Home Depot
Lewisville, TX
05.2023 - Current
- Managed customer inquiries through multiple channels, ensuring timely resolution and high satisfaction levels.
- Trained new associates on service desk protocols and systems, fostering a culture of knowledge sharing. Assist company in operational management alongside our managers.
Server
Sunny Street Cafe
Carrollton, TX
06.2019 - 08.2022
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
Education
Current - Business
Arlington Baptist University
Arlington, TX05-2026
High School Diploma - undefined
Lake Dallas
Corinth, TX05.2022
Skills
- Sociable
- Self-Motivated
- Critical thinker
- Adaptability
- Time management
- Customer service expertise
- Complaint resolution
- Active listening
LANGUAGES
English
Timeline
Special Service Desk Associate Coach
Home Depot
05.2023 - Current
Server
Sunny Street Cafe
06.2019 - 08.2022
High School Diploma - undefined
Lake Dallas
Current - Business
Arlington Baptist University
AWARDS
Honor Roll for fall 2022 semester, Dean’s List for Spring 2023 semester
EXPERIENCES
- 2 Years of Collegiate basketball at Arlington Baptist University (2022-2024)
- Shadowing business sales, meetings, and events with Strategic Trauma Solutions (Summer 2023)