Anna Gardeen
Olivia,MN
Summary
Dynamic and results-oriented professional with a proven track record at Bethel University, excelling in technical support and network troubleshooting. Skilled in content curation and market analysis, demonstrated through impactful marketing initiatives at Altimate Medical. Known for exceptional multitasking abilities and empathy, consistently enhancing user experience and team collaboration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Help Desk Student Worker
Bethel University
05.2023 - Current
- Provided technical support to students and faculty regarding software and hardware issues.
- Diagnosed and resolved network connectivity problems for campus users.
- Assisted in the setup and maintenance of computer workstations and peripherals.
- Responded to help desk inquiries via phone, email, and in-person visits.
- Installed and configured software applications such as Microsoft Office and antivirus programs.
- Educated users on basic troubleshooting techniques and IT policies.
- Documented technical issues and resolutions in the help desk ticketing system.
- Collaborated with IT team members to escalate complex issues for timely resolution.
- Conducted user training sessions on IT tools and resources.
Waitress
Maxes Grill
04.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Sales and Marketing Intern
Altimate Medical
05.2024 - 08.2024
- Design and develop 4-5 email templates per brand, ensuring aesthetic appeal and brand consistency.
- Create engaging copy for product features and introductions across multiple AltimateMedical brands.
- Assist in setting up and optimizing automation routines for lead nurturing campaigns.
- Generate recurring performance reports to monitor and enhance the effectiveness of automated email campaigns.
- Coordinate product photography and video shoots with in-house teams for social media content.
- Create and manage a weekly schedule of short-form video content (
- Develop messaging and visuals tailored to each branded social media channel.
- Review. Update and create tasks in Monday.com to support the Marketing Manager in project management.
- Actively participate in departmental marketing meetings to contribute ideas and assist with planning.
Marketing Intern
Choices Pregnancy Center
05.2022 - 08.2022
- Assisted in creating written, video, and image content for different marketing platforms.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Scheduled social media postings to advertise products and generate site traffic
- Looked into the analysis of the marketing to figure out what was working and what wasn't.
Education
Bachelor of Arts - Business
Bethel University
Saint Paul, MN05.2025
High School Diploma -
Bold Senior High School
Olivia, MN06.2023
Skills
- Ticketing System Experience
- Empathy and patience
- Network Troubleshooting
- Multitasking
- Market Analysis
- Data Analysis
- Content Curation
- Mobile marketing
- Sociable
- Works well with others
Timeline
Sales and Marketing Intern
Altimate Medical
05.2024 - 08.2024
Help Desk Student Worker
Bethel University
05.2023 - Current
Marketing Intern
Choices Pregnancy Center
05.2022 - 08.2022
Waitress
Maxes Grill
04.2021 - Current
Bachelor of Arts - Business
Bethel University
High School Diploma -
Bold Senior High School