Jordan Williams
Atlanta,GA
Summary
Ambitious Biology major with a Chemistry minor, effectively advancing organizational goals through strong operational management. Demonstrates expertise in training staff, enhancing customer service, and improving inventory processes, while ensuring compliance with health and safety standards.
Overview
11
11
years of professional experience
Work History
Unit Manager
Waffle House
Decatur, Georgia
06.2024 - Current
- Ensured compliance with health and safety standards, fostering a safe environment during daily operations.
- Coached and guided staff to improve service quality and operational performance.
- Trained and mentored staff on customer service and food preparation techniques.
- Oversaw inventory management to maintain optimal stock levels for kitchen supplies.
- Resolved customer feedback issues, enhancing overall satisfaction and loyalty.
- Participated in recruitment by interviewing potential candidates to build effective teams.
Employee Training Director
Governor's Glen Memory Care
09.2023 - 05.2024
- Designed and implemented personalized training programs considering individual employee aspirations and company objectives.
- Developed and implemented strategies that streamlined operational processes and enhanced organizational efficiency.
- Identified and prioritized opportunities to enhance operational performance metrics.
- Analyzed staff performance data to identify key areas for targeted improvement initiatives.
- Facilitated meetings with department heads to review and align on progress of strategic initiatives.
- Implemented strategies that reduced absenteeism and lowered administrative costs associated with overtime.
Inventory Control Specialist
Sysco
07.2022 - 12.2023
- Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.
- Verified purchase orders and invoices for shipment and receipt, ensuring seamless inventory flow.
- Investigated discrepancies between actual stock counts and system-generated reports, identifying root causes to enhance inventory accuracy.
- Conducted cycle counts to track product movement and maintain inventory accuracy.
- Developed reports on stock movements, shortages, and overages, supporting management in decision-making.
- Assisted with forecasting future needs based on historical trends analysis.
HR Coordinator/ Food Safety Assistant
Sysco
03.2022 - 07.2022
- Provided training for staff on proper food handling techniques, sanitation practices, and safe work habits.
- Ensured employee records were up-to-date and compliant with applicable laws and regulations for HR and food safety.
- Maintained accurate personnel records (payroll, social security, terminations, new hires), ensuring compliance with laws and regulations.
- Designed training programs for managers, enhancing leadership skills and understanding of HR procedures.
- Assisted candidates with application processes by answering questions, conducting background checks, providing I-9 forms, and managing drug screening paperwork.
- Identified areas for improvement in retention strategies by analyzing turnover rate trends.
Direct Sales Representative
Spectrum
09.2021 - 03.2022
- Developed rapport with potential clients through phone, email, and chat; educated clients on products and promotions.
- Provided sales support to new and existing customers by addressing inquiries, recommending products, and managing account maintenance.
- Achieved higher revenue by assessing customer retention tactics and optimizing account servicing opportunities.
- Resolved customer concerns regarding service complaints, product returns, and damaged items.
- Researched local market promotions and deals to identify new leads and to better upsell my product.
Customer Service Representative
Family Dollar
05.2019 - 07.2019
- Delivered exceptional customer service by warmly greeting customers, addressing inquiries, and resolving concerns regarding products and promotions.
- Established strong client relationships and facilitated strategic engagements through effective cross-selling of products and services.
- Operated digital cash registers and inventory management systems to process transactions, receive payments for products, issue gift cards, and monitor inventory availability.
- Coordinated with Sales Associates to enhance sales floor presentation by restocking shelves, organizing store displays, and ensuring cleanliness.
Assistant Activities / Marketing Coordinator
Hollander Senior Living
07.2015 - 07.2016
- Coordinated group activities for residents and staff, increasing community engagement and participation.
- Organized and executed tours, effectively promoting marketing materials during social functions.
- Demonstrated areas of expertise in the ability to communicate and build relationships with residents, families, staff, vendors, and other internal/external clients.
- Directed community operations to meet residents' physical and mental health needs.
- Enhanced the sense of inclusivity within the community, fostering a welcoming and supportive environment for everyone.
- Promoted fitness activities and balanced diet among residents, supporting their overall well-being.
- Managed data entry and followed up on potential referrals, facilitating timely communication and service delivery.
Education
B.S. - Biology
Savannah State University
Savannah, GA08-2020
Skills
- Client service optimization
- Customer service excellence
- Sales strategies
- Consultative selling
- Key account development
- Business development
- Salesforce proficiency
- Technology adeptness
- Microsoft Office applications
- Google Suite proficiency
- Computer software proficiency
- Data analysis
- Operations management
- Supply chain management
- Management oversight
- Workforce planning
- Problem solving
- Attention to detail
- Time management
- Team building
- Leadership development
- Conflict resolution
- Interpersonal skills
- Strategic comms
- Interpersonal skills
- Strategic comms
Accomplishments
- Collegiate 100
- The National Society of Leadership and Success
- Knights of Peter Claver
Timeline
Unit Manager
Waffle House
06.2024 - Current
Employee Training Director
Governor's Glen Memory Care
09.2023 - 05.2024
Inventory Control Specialist
Sysco
07.2022 - 12.2023
HR Coordinator/ Food Safety Assistant
Sysco
03.2022 - 07.2022
Direct Sales Representative
Spectrum
09.2021 - 03.2022
Customer Service Representative
Family Dollar
05.2019 - 07.2019
Assistant Activities / Marketing Coordinator
Hollander Senior Living
07.2015 - 07.2016
B.S. - Biology
Savannah State University