Jordan Williamson
Tucson,AZ
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Phlebotomist
CSL Plasma
Tucson, AZ
01.2024 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Monitored plasma processing parameters, such as temperature, pressure, flow rate., to maintain consistent results.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Collected plasma units from over 50 individuals per day, maintaining consistent patient flow.
Reception Technician
CSL Plasma
Tucson, AZ
02.2023 - 01.2024
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Performed data entry tasks into various computer systems accurately and promptly
- Utilized appropriate safety equipment, such as face shield, gloves, and lab coat while performing duties
- Assisted with patient care by taking weight, vital signs, basic arm physical and blood samples
- Administered finger stick
- Maintained accurate medical recording through charting, transcription and data entry into electronic health record system.
Patient Transporter
Tucson Medical Center
Tucson1, AZ
03.2022 - 01.2023
- Interacted with customers which helped to builds positive relationships
- Picked up requested orders to move equipment and supplies to assigned treatment areas
- Supported and coached new employees on policies and safety measures and offered assistance with tasks
- Disinfected and properly stored transport equipment
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures
- Helped prevent safety problems and maintain compliance with regulations through effective training practices
- Removed deceased patients from units to transport to morgue.
Customer Service Associate
Home Depot
Tucson, AZ
06.2021 - 03.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Defused escalated situations to retain customer satisfaction and loyalty
- Observed company return policy when processing refunds by inspecting merchandise
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Customer Service Representative
Agero
Tucson, AZ
10.2019 - 03.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Associate
In-Out Burger
Tucson, AZ
06.2016 - 09.2018
- Cross-trained in other kitchen positions to support the team and meet customer needs
- Maintained organized, clean and sanitized work areas to meet company and regulatory requirements
- Satisfied customers by quickly and accurately handling and preparing orders
- Organized store displays to ensure maximum visibility of products
- Ensured the cleanliness and tidiness of the store
- Demonstrated excellent customer service skills at all times.
- Provided cash register operations and handled customer payments.
- Performed daily opening and closing procedures for store operation.
Education
Phlebotomy
Phlebotomy Training Specialist
Tucson, AZ05-2024
High School Diploma -
Andrada Polytechnic High School
05.2017
Skills
- Verbal and Written Communication
- Service-Oriented
- Critical Thinking
- Data Entry
- Procedure Assistance
- Blood Collection
- Donor Screening
Timeline
Phlebotomist
CSL Plasma
01.2024 - Current
Reception Technician
CSL Plasma
02.2023 - 01.2024
Patient Transporter
Tucson Medical Center
03.2022 - 01.2023
Customer Service Associate
Home Depot
06.2021 - 03.2022
Customer Service Representative
Agero
10.2019 - 03.2020
Store Associate
In-Out Burger
06.2016 - 09.2018
Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Andrada Polytechnic High School