Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Wilson

Missouri City,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

CSR, Banker/Teller

Comerica Bank
06.2022 - Current
  • Facilitated communication between IT Dept. and peers regarding technical issues.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently while developing long-lasting, strong, and trustful relationships.
  • Escalated complex and difficult complaint calls to our RSC Technical Support.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.

CSR In-store Specialist

H-E-B
06.2018 - 10.2022
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Enforced SOPs among peers and imputed customer data to ensure successful e-commerce orders.
  • Maintained inventory accuracy and monitored stock levels for efficient restocking.
  • Effectively communicated with customers, addressed inquiries, and ensured satisfaction upon order receipt.
  • Communicated with Tech when escalation was needed to help support technical issues.
  • Assisted management department with paperwork, shipping, and facilitation during peak days.

CSR Intern Teller

Smart Financial Credit Union-Member NCUA, Equal Housing Lender
06.2017 - 08.2018
  • Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Education

Associate of Science - Finance

Houston Community College
Houston, TX
12.2025

Stafford High School
Stafford, TX
05.2018

Skills

  • Effective Communication
  • Salesforce
  • Multitasking
  • Attention to Detail
  • Adaptability
  • Customer Relationship Building
  • Team Collaboration
  • Prioritization & Multitasking
  • Escalation Handling
  • Positive Attitude
  • Conflict Resolution

Timeline

CSR, Banker/Teller

Comerica Bank
06.2022 - Current

CSR In-store Specialist

H-E-B
06.2018 - 10.2022

CSR Intern Teller

Smart Financial Credit Union-Member NCUA, Equal Housing Lender
06.2017 - 08.2018

Associate of Science - Finance

Houston Community College

Stafford High School

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Jordan Wilson