Summary
Overview
Work History
Education
Skills
Timeline
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Madelyn Brumfield

Pineville,LA

Summary

Dynamic leader and skilled photographer with a proven track record at Southern Heritage Bank and Maddie B Photography. Excelled in customer engagement and digital photo editing, significantly enhancing client satisfaction and operational efficiency. Demonstrated strong leadership and effective communication, driving team success and fostering strong customer relationships. Achieved notable improvements without relying on numerical specifics, showcasing a blend of hard and soft skills.

Professional banking expert with strong experience leading teller operations and ensuring customer satisfaction. Adept at managing transactions, overseeing staff, and maintaining compliance with banking regulations. Focused on team collaboration and achieving results, with reputation for reliability and flexibility in meeting changing needs. Skilled in financial management, customer service, and problem-solving, bringing balanced mix of leadership and operational efficiency to any banking environment.

Experienced with customer service and transaction management. Utilizes leadership skills to guide teller teams and optimize efficiency. Track record of maintaining high standards in cash handling and compliance.

Owner and operator of Maddie B Photography with 10 years of experience.

Overview

7
7
years of professional experience

Work History

Head Bank Teller/CSR

Southern Heritage Bank
05.2019 - Current
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
  • Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
  • Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
  • Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
  • Decreased wait times during peak hours by implementing effective queuing strategies that maximized available resources.
  • Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
  • Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

Photographer

Maddie B Photography
02.2018 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
  • Continuously improved technical skills by staying updated on industry trends and new equipment.
  • Improved client satisfaction by delivering well-composed and visually appealing photographs for events.

Education

High School Diploma -

Pineville High School
Pineville, LA
05-2018

Skills

  • Strong leadership qualities
  • Effective communication
  • Collaborative Decision-Making
  • Professionalism and ethics
  • Training and mentoring
  • Customer relationship building
  • Effective Communication Skills
  • Optimistic Mindset
  • Account management
  • Customer Engagement
  • Strong Work Ethic

Timeline

Head Bank Teller/CSR

Southern Heritage Bank
05.2019 - Current

Photographer

Maddie B Photography
02.2018 - Current

High School Diploma -

Pineville High School

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Madelyn Brumfield