Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Mogilski Pratt

Knoxville,TN

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Head Bank Teller

United Community
Lenoir City, TN
09.2022 - Current
  • Adhered to financial services security and audit procedures.
  • Delivered exceptional service to customers in person or over telephone.
  • Resolved customer complaints professionally in a timely manner while maintaining positive relationships with customers.
  • Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
  • Ensured compliance with all applicable laws and regulations pertaining to banking operations.
  • Responsible for overseeing the daily operations of the bank teller staff.
  • Developed and maintained relationships with customers through providing exceptional customer service experiences.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Performed regular audits of teller activities maintaining signed records.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.

Barista Shift Supervisor

Starbucks, Target
Temecula, CA
07.2021 - 06.2022
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
  • Greeted guests with pleasant smile and superior customer service.

Education

High School Diploma -

Guajome Park Academy
Vista, CA
06-2019

Some College (No Degree) - Undergrad

Palomar College
San Marcos, CA

Skills

  • Continuous improvement mindset
  • Effective communication
  • Decision-making
  • Strong leadership qualities
  • Exceptional customer service
  • Regulatory compliance
  • Transaction processing efficiency
  • Team management experience
  • Customer privacy protection
  • Professionalism and ethics
  • Stress tolerance
  • Hospitality and accommodation

Certification

  • Public Notary

Timeline

Head Bank Teller

United Community
09.2022 - Current

Barista Shift Supervisor

Starbucks, Target
07.2021 - 06.2022

High School Diploma -

Guajome Park Academy

Some College (No Degree) - Undergrad

Palomar College

Similar Profiles

CREATE PROFILE
Madison Mogilski Pratt