Madison Mogilski Pratt
Knoxville,TN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Bank Teller
United Community
Lenoir City, TN
09.2022 - Current
- Adhered to financial services security and audit procedures.
- Delivered exceptional service to customers in person or over telephone.
- Resolved customer complaints professionally in a timely manner while maintaining positive relationships with customers.
- Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
- Ensured compliance with all applicable laws and regulations pertaining to banking operations.
- Responsible for overseeing the daily operations of the bank teller staff.
- Developed and maintained relationships with customers through providing exceptional customer service experiences.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Performed regular audits of teller activities maintaining signed records.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
Barista Shift Supervisor
Starbucks, Target
Temecula, CA
07.2021 - 06.2022
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
- Greeted guests with pleasant smile and superior customer service.
Education
High School Diploma -
Guajome Park Academy
Vista, CA06-2019
Some College (No Degree) - Undergrad
Palomar College
San Marcos, CASkills
- Continuous improvement mindset
- Effective communication
- Decision-making
- Strong leadership qualities
- Exceptional customer service
- Regulatory compliance
- Transaction processing efficiency
- Team management experience
- Customer privacy protection
- Professionalism and ethics
- Stress tolerance
- Hospitality and accommodation
Certification
- Public Notary
Timeline
Head Bank Teller
United Community
09.2022 - Current
Barista Shift Supervisor
Starbucks, Target
07.2021 - 06.2022
High School Diploma -
Guajome Park Academy
Some College (No Degree) - Undergrad
Palomar College
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