Erin Frederking
Cheyenne
Summary
Results-driven Head Bank Teller with expertise in cash handling, team training, and customer relations. Demonstrated ability to enhance operational efficiency while fostering a positive environment for staff development. Demonstrate good multi-tasking skills, and efficient computer skills, and Typing skills. Customer Service Skills are well learned and able to deal with difficult customers.
Overview
13
13
years of professional experience
Work History
Head Bank Teller
Interbank
Sayre, OK
03.2018 - Current
- Supervised daily operations of teller line, ensuring adherence to policies and procedures.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Implemented process improvements that increased transaction efficiency and reduced errors.
- Managed cash flow and reconciliation processes, maintaining accurate financial records.
- Resolved complex customer inquiries, fostering strong relationships and loyalty among clients.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Nursery Worker
First Baptist Church
Cheyenne Ok
01.2013 - Current
- Supervised daily activities, ensuring safe and engaging environments for children.
- Supervise Children playing inside and out on the playground.
Deli Clerk
Hutch's
Sayre Ok
02.2017 - 03.2018
- Managed deli operations to ensure high-quality food safety standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Maintained inventory levels through efficient stock management practices.
- Assisted customers with product selection, enhancing overall shopping experience.
- Collaborated with team members to optimize workflow and improve service delivery.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Also Ran Cash Register to help out coworkers.
Education
Speech Pathology
University of South Alabama
Mobile, ALNo Degree - General Studies
SWOSU
Sayre, OK05-2004
High School Diploma -
Cheyenne High School
Cheyenne Ok05-2002
Skills
- Strong leadership qualities
- Effective communication
- Decision-making
- Professionalism and ethics
- Cash handling expertise
- Stress tolerance
Timeline
Head Bank Teller
Interbank
03.2018 - Current
Deli Clerk
Hutch's
02.2017 - 03.2018
Nursery Worker
First Baptist Church
01.2013 - Current
Speech Pathology
University of South Alabama
No Degree - General Studies
SWOSU
High School Diploma -
Cheyenne High School