JORDAN WINDHAM
Summary
Motivated Certified Medical Assistant dedicated to delivering quality healthcare to patients. Excel at administrative support, technical troubleshooting and problem-solving.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Kaiser Permanente: Mental Health Services
Walnut Creek, CA
05.2022 - Current
- Performed patient care by interviewing patients and measuring their vital signs and other pertinent information required by department.
- Worked as part of the Depression Care Pathway support team; assisting with data entry, performing patient outreach calls, and working directly with directors and clinicians.
- Enhanced operational performance of the Depression Care Pathway program by assisting with the creation of Excel spreadsheets, Microsoft Word documents, and associated Job-Aids and Standard Work Flows.
Shift Supervisor
Starbucks
Orinda, CA
03.2017 - 05.2022
- Supervised a team of baristas; assisting with customer complaints/issues, mentoring/training new employees, and working closely with upper management.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
Physical Therapy Aide
Emeryville Sports Physical Therapy
Emeryville, CA
12.2018 - 06.2019
- Utilized treatments such as electrical stimulation via TENS units, lumbar/cervical traction, heat/ice, and warm/cold water therapy.
- Assisted in improving patient muscle strength through progressive resisted exercise and re-education of balance reactions, walking and daily living skills.
- Worked in chronic pain clinic associated with privative practice assisting with rehabilitation and treatments of patients struggling with worker's compensation injuries longer than 6 months.
Sales Associate
Foot Locker
Concord, CA
05.2016 - 03.2017
- Solved customer challenges by offering relevant products and services.
- Trained and developed new sales team associates in product and company procedures.
Education
Certification - Medical Assisting
Kaiser School of Allied Health Science
Richmond, CA03.2022
Bachelor’s of Art - Kinesiology: Health & Human Performance
Saint Mary's College of California
Moraga, CA05.2019
Skills
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Multitasking and Prioritization
- Data Entry and Maintenance
Accomplishments
The Partner of the Quarter award recognizes one partner from every store that has consistently demonstrated behaviors that align with the mission of the Starbucks company. Some criteria include the partner’s ability to work well with the team, make every moment right for all customers, and treat all with respect.
Timeline
Medical Assistant
Kaiser Permanente: Mental Health Services
05.2022 - Current
Physical Therapy Aide
Emeryville Sports Physical Therapy
12.2018 - 06.2019
Shift Supervisor
Starbucks
03.2017 - 05.2022
Sales Associate
Foot Locker
05.2016 - 03.2017
Certification - Medical Assisting
Kaiser School of Allied Health Science
Bachelor’s of Art - Kinesiology: Health & Human Performance
Saint Mary's College of California
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