JORDAN WOLFORD
DIXON,IL
Summary
I am a detail oriented and customer focused professional with a strong work ethic, excellent interpersonal skills. I am known for building rapport with customers and handling daily responsibilities with patience and professionalism. Comfortable with computers, technology, and administrative tasks, and able to learn new skills quickly through hands on experience. Actively seeking opportunities in clerical, customer service, or public service roles where adaptability and a positive attitude are valued.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Executive Assistant
Novak & Associates
Dixon, IL
04.2025 - Current
- Coordinated schedules, ensuring efficient time management and prioritization of high-impact initiatives.
- Managed communication flow between Boss and Clients, enhancing information exchange and decision-making processes.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Implemented office procedures that improved workflow efficiency and reduced administrative bottlenecks across departments.
Service Advisor/Writer
Kunes Auto Group
Sycamore, IL
10.2022 - 04.2025
- The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.
- Provided exceptional customer service, resolving inquiries and concerns efficiently.
- Coordinated service appointments, optimizing technician schedules for improved workflow.
- Developed strong relationships with clients, ensuring repeat business and referrals.
- Assessed vehicle issues through effective communication with customers and technicians.
Property Manager
Allegiant Property Management, LLC
La Crescent, MN
02.2021 - 09.2023
- Showing potential tenants around properties. Handling legal documents, including contracts, and potentially filing taxes for landlords. Collecting rent, application fees, and deposits and managing millions of dollars. Supervising contractors and managing staff such as administrative, concierge, and security personnel.
- Oversaw property maintenance, ensuring timely repairs and tenant satisfaction.
- Managed leasing process, including tenant screening and lease negotiations.
- Conducted regular property inspections to uphold safety standards and compliance regulations.
Automotive Service Writer
Majeski Motors
Dixon, IL
01.2021 - 10.2022
- Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
- Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
- Advise the customer on the auto repairs that you recommend and offer a pricing quote
- Communicate with parts sellers and technicians to make sure everything needed is on hand
- Provide updates to customers as their work is completed
- Answer detailed questions about services performed and price information
- Maintain customer records by keeping all files organized
- Schedule appointments over the phone
Photographer/Sales Associate
Lifetouch
Machesney Park, IL
07.2018 - 12.2020
- I photograph children Pre-K-12 at school all around the rockford area, I travel to towns closer to dixon as well.
- Responsible for setting up and tearing down photo day equipment, work with team or work alone.
- My goals are to make sure my photos are 'mom approved'
DSP
Kreider services
Dixon, IL
06.2012 - 09.2020
- Responsibilities
- I currently am a float for this company. I work at all the houses in the agency. I help clients w their every day needs. Take them on outings. To appointments. Just basically assist them w anything they need
Maketing Photographer
Xcite Advertising
Naperville, IL
04.2018 - 08.2018
- Shoot photos and videos of car dealerships inventory
- Upload the photos and videos to dealership website
- Pay attention to detail with the vehicles
Manager/Photographer
Picture People
Aurora, IL
08.2017 - 04.2018
- Manager at a portrait studio, in charge of running the business, taking photos, customer service.
sales/photographer
portrait innovations
Peoria, IL
09.2013 - 08.2017
- Responsibilities
- I work with customers everyday. I take their photos and build rapport with them and I sell them their memories in picture form.
- Accomplishments
- The satisfaction that the customer is happy spending the money that they spend on the quality pictures they are receiving.
- Skills Used
- Customer service
- Sales
- Overcoming objectives
- Communication skills
Manager-Sales-Customer Service
PictureMe Portrait Studios Princeton
Dixon, IL
03.2010 - 04.2013
- I was the manager of these studios- I was in charge of Sales, Training, Schedules, Customer Service, Photography, and basically just running my studio to company PROS
DSP- Direct Support Person
Gateway Services
Princeton, IL
09.2012 - 12.2012
- Job duties: take care of people with special needs/mental illness. Helped them in their everyday living routines
Cashier, Drive Thru, Customer Service
Burger King
Dixon, IL
06.2008 - 12.2008
Cashier, Inventory, Customer Service
Murphy USA
Dixon, IL
09.2006 - 01.2007
Destassler, Crew leader
Desanto's Feed
DeKalb, IL
06.2000 - 08.2000
- Family Owned Business Quick Wash Coin Laundry Dixon IL
- Windows, Microsoft Word, Excel, PowerPoint, internet
- Payroll, inventory, Laundry attendant, Answering Phones
Education
High School Diploma - Rad Tech in RAD TECH
Sauk Valley Community College
Dixon, IL01.2019
High School Diploma - Rad Tech in RAD TECH
Sauk Valley Community College
Dixon, IL01.2019
Skills
- Adobe Premiere
- Photography
- Adobe
- Photoshop
- Lightroom
- Video Editing
- Social Media Management
- Adobe After Effects
- Public Relations
- Web Design
- Bookkeeping (10 years)
- Payroll Management (10 years)
- Graphic Design
- Layout Design
- Service writing
- Event planning
- Strong problem solver
- Office administration
- Meticulous attention to detail
- Customer Service-oriented
- Meeting planning
- Resourceful
- Business administration
- Presentation development
Certification
CPR Certification
Assessments
- Basic attention to detail — Proficient
- November 2021
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Proficient
- Work style: Professionalism — Proficient
- Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Work style: Conscientiousness — Familiar
- July 2019
- Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
- Full results: Familiar
- Supervisory skills: Motivating & assessing employees — Familiar
- March 2020
- Motivating others to achieve objectives and identifying improvements or corrective actions.
- Attention to detail: Inventory — Proficient
- Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
- Verbal communication — Proficient
- June 2019
- Speaking clearly, correctly, and concisely
- Receptionist — Proficient
- February 2020
- Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Electronic health records: Best practices — Completed
- September 2020
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
- Full results: Completed
- Customer focus & orientation — Completed
- Responding to customer situations with sensitivity
- Filing & organization — Completed
- April 2021
- Arranging and managing information or materials using a set of rules
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Proficient with Computers- Windows, Microsoft word, Excel, PowerPoint
- Customer Service
- Good attendance record
Timeline
Executive Assistant
Novak & Associates
04.2025 - Current
Service Advisor/Writer
Kunes Auto Group
10.2022 - 04.2025
Property Manager
Allegiant Property Management, LLC
02.2021 - 09.2023
Automotive Service Writer
Majeski Motors
01.2021 - 10.2022
Photographer/Sales Associate
Lifetouch
07.2018 - 12.2020
Maketing Photographer
Xcite Advertising
04.2018 - 08.2018
Manager/Photographer
Picture People
08.2017 - 04.2018
sales/photographer
portrait innovations
09.2013 - 08.2017
DSP- Direct Support Person
Gateway Services
09.2012 - 12.2012
DSP
Kreider services
06.2012 - 09.2020
Manager-Sales-Customer Service
PictureMe Portrait Studios Princeton
03.2010 - 04.2013
Cashier, Drive Thru, Customer Service
Burger King
06.2008 - 12.2008
Cashier, Inventory, Customer Service
Murphy USA
09.2006 - 01.2007
Destassler, Crew leader
Desanto's Feed
06.2000 - 08.2000
High School Diploma - Rad Tech in RAD TECH
Sauk Valley Community College
High School Diploma - Rad Tech in RAD TECH
Sauk Valley Community College