Jordan Wright
Dallas,TX
Summary
Highly diligent and resourceful professional with 10+ years of consulting experience leading operations associated with customer service, planning & integration, and application performance monitoring. Proven track record of overseeing account management, networking, and customer service, while attaining maximum productivity.
Adept at supervising teams and developing robust strategies to resolve application discrepancies. Keen attention to detail for problem-solving to achieve current and future business goals.
Technically astute individual skilled in utilizing multiple software, including Dynatrace, Splunk, ServiceNow. Hones expertise to provide analytical data to capture trends. Established communicator with the ability to foster strong relationships with clients and senior leadership. Maintains integrity to produce adequate data relevant to the customer's needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
APM Engineer
Georgia Department of Transportation
2023.12 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance to GDOT standards using their Confluence page, for better understanding of the Dynatrace platform
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Created documentation for better project tracking in order to accurately determine and abide by the deadlines and milestones that were set upon the initialization of the project
- Utilized Monaco to successfully migrate from a Dynatrace Managed (On Prem) environment to a Dynatrace SaaS (Cloud) environment within a 7 day timeframe including extensions and custom configurations
- Educated and taught classes in order for GDOT to be self sufficient with the Dynatrace platform
- Built dashboards, alerting profile, and management zone templates for easier replication and creation for onboarding new teams
- Created automated power query excel reports for pulling and visualizing data from the Dynatrace API visualization
Systems Engineer V
Bank Of America
2023.07 - 2023.12
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components, specifically monitoring solutions. (Dynatrace, Splunk, Tivoli, Sitescope)
- Conducted end-user reviews for modified and new systems.
- Executed Gap Analysis in order to determine the current condition of the enterprise to understand what measures need to be taken to get to an ideal state
- Monitors, alerts, synthetic monitors and management zones were setup as a result of Gap Analysis.
- Created an automated report for executive tracking web services response times, errors and request counts.
Consultant
Dynatrace
2022.08 - 2023.03
- Managed over 6k hosts in Cummins Diesel enterprise Dynatrace SaaS environment
- Successfully migrated 80 AppDynamics hosts to Dynatrace SaaS
- Configured Management Zones and Auto tagging rules to ensure correct access and proper management of AWS/Azure cloud based entities
- Consulted Cummins Diesel and provided Dynatrace best practices for implementation into their Enterprise
- Implemented logging for entire Cummins enterprise utilizing legacy logging method for Dyantrace
- Enabled continuous thread analysis for Cummins multithreaded processes
- Enabled Real User Monitoring for over 300+ class 1 applications
- Created customer training playlists for Cummins depending on team for further Dynatrace integration within their enterprise
- Implemented Dynatrace on AWS
- Migrated Dynatrace from Apmon to Saas
Software Engineer
Selehann
2021.02 - 2023.03
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Updated old code bases to modern development standards, improving functionality.
- Integrated third-party tools and components into applications.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
Software Engineer
Idocket
2022.04 - 2022.06
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Analyzed proposed technical solutions based on customer requirements.
- Participated in architecture, design and implementation of back-end features using Typescript, Javascript and React.
Material Management Supervisor
United States Airforce
2011.08 - 2021.08
- Streamlined inventory levels and documentation to update current and old data in Integrated Logistics Supply System and Mobility Inventory Control Accountability System.
- Secured 20 Mobility Readiness Spare Kits worth $52M in government parts, elevating fill rate by 98% to equip 83 A-10s, 14 EC-130Hs, 15 HH-60s, and 7 HC-130Js aircraft for Davis-Monthan Air Force Base.
- Distributed supply support for multiple missions, including Freedom's Sentinel and Resolute Support.
- Oversaw the squadron armory, safeguarding 992 weapons and enforcing strict accountability of $665K assets.
- Managed 38 accounts containing 12,000 high-demand products required by maintenance units as well as 8 equipment accounts comprising 218 parts valued at $95M.
- Organized weekly training sessions for Equipment Accountability monitoring staff along with certifying 26 appointed custodians for account management.
Education
Bachelor of Science - Computer Science
University of Maryland
College Park, MD05.2025
High School Diploma -
North Paulding High School
Dallas, GA05.2011
Skills
- Dynatrace Grail Trained
- Dynatrace Managed
- Customer Service & Support
- Familiarity with Kubernetes, Docker, Splunk, ServiceNow
- Cloud Technologies (AWS, Azure)
- Team Training & Management
- Strategic Planning & Scheduling
- Conflict Resolution
- DQL (Dynatrace Query Language)
- Monaco
- Strategy Development
- Organization and Time Management
- Git
- Javascript, Linux, Windows, Java
- VMware
Certification
- Dynatrace Associate Certification
- Dynatrace Professional Certification (In Progress)
- Kubernetes Beginners Course - Udemy
- Software Engineering Certification
- Airman Leadership Certification
- Joint Professional Military Education (JPME) phase I Certification
Additional Information
TS/SCI clearance (Expired)
Timeline
APM Engineer
Georgia Department of Transportation
2023.12 - Current
Systems Engineer V
Bank Of America
2023.07 - 2023.12
Consultant
Dynatrace
2022.08 - 2023.03
Software Engineer
Idocket
2022.04 - 2022.06
Software Engineer
Selehann
2021.02 - 2023.03
Material Management Supervisor
United States Airforce
2011.08 - 2021.08
Bachelor of Science - Computer Science
University of Maryland
High School Diploma -
North Paulding High School
- Dynatrace Associate Certification
- Dynatrace Professional Certification (In Progress)
- Kubernetes Beginners Course - Udemy
- Software Engineering Certification
- Airman Leadership Certification
- Joint Professional Military Education (JPME) phase I Certification
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