Jordan Young
Houston,TX
Summary
Dynamic Front End Supervisor with over a year and a half of proven experience in leading and motivating high-performing teams at Kroger. Adept at fostering a collaborative work environment, Effectively convey goals and expectations while being receptive to others' input. With a keen understanding of team dynamics and a goal-oriented mindset, Consistently drive positive results in a fast-paced retail setting. Seeking opportunities to leverage my leadership expertise and passion for teamwork in a new professional challenge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kroger
Front End Supervisor
01.2022 - Current
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Fostered a culture of teamwork and cooperation by regularly conducting team meetings, providing constructive feedback, and encouraging open communication. This resulted in a cohesive and high-performing front-end team.
- Trained and onboarded new front-end associates, emphasizing adherence to company policies, safety procedures, and excellent customer service standards.
Kroger
Front End Courtesy Clerk
03.2021 - 01.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Consistently provided outstanding service to customers, resulting in a increase in customer satisfaction.
- Contributed to inventory management by monitoring stock levels, replenishing supplies, and assisting in inventory audits.
Education
No Degree - Finance And Marketing
DeVry University
Downers Grove, IL07.2023
High School Diploma -
Eisenhower High School
Houston, TX06.2023
Skills
- Customer Inquiries
- Personalized Support
- Emergency Response Readiness
- Team Oriented
- Quality Assurance
- Equipment Operation And Maintenance
- Continual Learning
- Interpersonal skills
- System or Equipment Familiarity
- Consultative Sales Approach
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
Certification
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
Timeline
Kroger
Front End Supervisor
01.2022 - Current
Kroger
Front End Courtesy Clerk
03.2021 - 01.2022
No Degree - Finance And Marketing
DeVry University
High School Diploma -
Eisenhower High School
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
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