Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jordan Young

Traverse City,MI

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Divisional Manager

Old Mission Associates, LLC.
04.2006 - 12.2023
  • Enhanced team performance by implementing strategic management plans and setting clear objectives.
  • Streamlined divisional operations for increased efficiency through process improvement initiatives.
  • Drove revenue growth with targeted sales strategies and focused marketing efforts.
  • Reduced operational costs, identifying areas of inefficiency and implementing cost-saving measures.
  • Developed high-performing teams through effective recruitment, training, and mentoring programs.
  • Fostered strong client relationships to ensure customer satisfaction and repeat business opportunities.
  • Maximized resource utilization to optimize productivity by reallocating resources as needed.
  • Implemented innovative technologies for improved communication and data management within the division.
  • Led cross-functional teams on major projects, ensuring timely completion while meeting or exceeding quality standards.
  • Ensured compliance with company policies, industry regulations, and legal requirements throughout all divisional activities.
  • Achieved financial targets through diligent budgeting, forecasting, and expense control measures.
  • Championed organizational change initiatives for smoother transitions during periods of growth or restructuring.
  • Delivered exceptional results despite challenging market conditions by staying agile and adapting strategies accordingly.
  • Optimized decision-making processes with comprehensive data analysis that informed strategic planning efforts.
  • Motivated employees to excel in their roles through regular performance evaluations, feedback sessions, and recognition programs.
  • Increased employee retention rates by creating a positive work environment that fostered professional development opportunities.
  • Maintained alignment between corporate goals and divisional objectives by regularly reviewing progress reports and adjusting tactics when necessary.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

No Degree - Horticulture Operations And Management

Michigan State University
East Lansing, MI

No Degree - General Studies

Northwestern Michigan College
Traverse City, MI

High School Diploma -

Central High School
Traverse City, MI
06.2003

Skills

  • Product Development
  • Organizational Development
  • Performance Management
  • Time Management
  • Budgeting and Forecasting
  • Project Management
  • Strategic Planning
  • Business Development
  • Team Leadership
  • Customer Relationship Management
  • Resource Allocation
  • Quality Assurance
  • Risk Assessment
  • Financial Management
  • Conflict Resolution
  • Regulatory Compliance
  • Internal Communication
  • Process Improvement
  • Inventory Management
  • Vendor Management
  • Sales Management
  • Contract Negotiation
  • Operations Management
  • Supply Chain Management
  • Policy Implementation
  • Staff Training and Development
  • Staff Development
  • Expense Tracking
  • Business Administration
  • Workforce Management
  • Contract Management
  • Business Planning
  • Staff Management
  • Expectation Setting
  • Salesforce Management
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Lead Generation
  • Sales Techniques
  • Budget Control
  • Negotiation
  • Schedule Preparation
  • Customer Relationship Management (CRM)
  • Performance Evaluations
  • Schedule Management
  • Customer Service
  • Budget Management
  • Revenue Forecasting
  • Fiscal Management
  • Cost Control
  • Project Planning
  • Employee Development
  • Business Analysis and Reporting
  • Team Development
  • Administration and Reporting
  • Schedule Oversight
  • Good Judgment
  • Professional and Courteous
  • Onboarding and Orientation
  • Staff Training
  • Performance Tracking and Evaluation
  • Managing Operations and Efficiency
  • Documentation and Reporting
  • Decision-Making
  • Shift Scheduling
  • Needs Assessment
  • Interpersonal Relations
  • Hiring and Training
  • Budget Administration
  • Work Planning and Prioritization
  • Computer Skills
  • Problem Resolution
  • Teamwork and Collaboration
  • Training and Development
  • Negotiation and Conflict Resolution
  • Scheduling and Coordinating
  • Employee Coaching and Mentoring
  • Performance Reviewing
  • Idea Development and Brainstorming
  • Goal Setting
  • Preventive Maintenance
  • Task Delegation

Accomplishments

  • Supervised team of 36 staff members.
  • Collaborated daily with team of 16 in the development of Landscape Install Division.
  • Achieved fast growth by introducing aggressive goals for company as a whole.
  • Multiple awards won under my supervision of Landscape Install Division.
  • Developed and executed goals for different division within company.
  • Lead budgets for materials, machinery, equipment and employee financial compensation that lead to emence growth yearly.

Certification

  • Certified in Modular Retaining Wall installation
  • Certified MISSDIG Excavator
  • Certified Unilock Authorized Contractor
  • Certified Heavy Equipment Operator
  • Chauffeur License

Timeline

Divisional Manager

Old Mission Associates, LLC.
04.2006 - 12.2023

No Degree - Horticulture Operations And Management

Michigan State University

No Degree - General Studies

Northwestern Michigan College

High School Diploma -

Central High School

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Jordan Young