Jordan Young
Washington Dc,DC
Summary
Dynamic and dedicated cashier with proven expertise in cash handling and customer service excellence at Cold Stone. Skilled in conflict resolution and fostering customer loyalty, I consistently enhanced customer satisfaction and maintained a clean, organized environment, contributing to increased sales and repeat business. Reliable team player committed to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Cashier/ Food Handling
Cold Stone
08.2023 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Cashier/Food Handling
Skating Rink
01.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Education
High School Diploma -
Dunbar High School
101 N St Nw 06.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Conflict resolution
- Product knowledge
- Product restocking
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Refunds and exchanges
- Payment collection
- POS system operations
- Cash drawer balancing
Timeline
Cashier/ Food Handling
Cold Stone
08.2023 - 03.2025
Cashier/Food Handling
Skating Rink
01.2022 - 03.2024
High School Diploma -
Dunbar High School