Spencer Nakashima
Westchester,USA
Summary
Customer-focused, adaptable and reliable team player. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Always looking to improve and learn new jobs.
Overview
5
5
years of professional experience
Work History
Cashier/ Sales Associate/ Food Handling
Honey Baked Ham
10.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in training new cashiers on register operations and customer service practices.
- Managed inventory levels, ensuring timely restocking of products at registers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Created custom sandwiches by following specific customer orders and dietary preferences.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
Restaurant Hostess
Tony P's Dockside Grill
01.2021 - 06.2024
- Head Host, Salary Increase
- Task Oriented
- Anticipated guest needs for personalized and seamless service.
- Communicated with management and service staff to address customer needs.
- Maintained seating charts to optimize station rotations.
- Greeted guests upon arrival and escorted them to their tables.
- Trained new hostesses on restaurant procedures and policies.
- Answered phone calls and provided information on menu items, specials, and operating hours.
- Monitored dining area to track seating availability, service and occupancy.
- Maintained cleanliness of hostess stand, lobby area, and menus.
- Performed opening and closing duties such as turning on lights, preparing outdoor seating areas, and locking doors.
- Kept station stocked with menus, silverware and kids' supplies for new guests.
- Delivered outstanding service by personally escorting guests to tables and booths.
- Trained and mentored new employees in policies and procedures.
Sandwich Maker
Subway
04.2021 - 09.2021
- Sandwich Maker, Cleaning Duty, Cashier
- Communicated with coworkers to prioritize workflow and streamline order preparation.
- Worked with minimum direction and periodic supervision.
- Memorized menu offerings, combos and featured items to answer questions and make suggestions.
- Handled customer complaints professionally, offering solutions or escalating issues.
- Trained new employees on proper sandwich-making techniques and company policies.
- Maintained clean and organized workstations throughout entire shift.
- Performed opening and closing duties such as setting up displays or cleaning equipment after hours.
- Delivered positive service experience when greeting and serving customers.
- Kept storefront clean and tidy, clearing clutter and restocking utensils.
- Provided excellent customer service, anticipating problems and resolving issues.
- Prepared sandwiches according to customer specifications and requests.
- Assisted in inventory management by monitoring stock levels and notifying supervisors of shortages.
Education
Currently Enrolled Part Time - Business
Santa Monica College
Santa Monica, CA06.2027
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West LA College
Culver City, CA06.2019
Skills
- Customer Service
- Telephone etiquette
- Critical thinking
- Impression management
- Communication Skills
- Active learning
- Positive attitude
- Team collaboration
- Work Well With Others
- Strong multitasking
- Sales and marketing
- Customer service
- Work ethic and integrity
- Patience and empathy
LANGUAGE
English
Fluent
Timeline
Cashier/ Sales Associate/ Food Handling
Honey Baked Ham
10.2024 - Current
Sandwich Maker
Subway
04.2021 - 09.2021
Restaurant Hostess
Tony P's Dockside Grill
01.2021 - 06.2024
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West LA College
Currently Enrolled Part Time - Business
Santa Monica College