Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Zick

Wellington,United States

Summary

Dynamic Salesforce Application Declarative Developer with extensive experience in creating and maintaining reports, dashboards, and data integrity solutions. Proven expertise in designing declarative solutions using tools such as Flow and Lightning App Builder to enhance CRM capabilities and drive revenue growth. Strong partnerships with stakeholders at all levels enable the identification of opportunities for significant savings and process improvements. Committed to implementing 3rd party integrations that streamline business processes and boost overall efficiency.

Overview

6
6
years of professional experience

Work History

Application Declarative Developer

BrightView Landscape
Remote
06.2019 - Current
  • Designed and implemented declarative solutions using Salesforce's point-and-click tools, such as Flow, Process Builder, and Lightning App Builder.
  • Led the development and deployment of custom applications to enhance CRM capabilities, and drive business growth.
  • Managed user permissions and security settings, created and maintained reports and dashboards, performed data loading and cleansing, and provided training and support to end users.
  • Connected third-party applications to streamline business processes and improve overall efficiency.
  • Proficient in working with Copado, ClientPoint, and Ironclad applications to enhance CRM capabilities, and drive business growth.
  • Worked extensively with metadata to ensure data integrity and consistency across the platform.
  • Developed and managed approval processes to automate and streamline business workflows.

System Analyst

BrightView Landscape
Remote
06.2022 - 06.2024
  • Analyzed and optimized internal business processes, identifying areas for improvement within landscaping operations.
  • Designed and implemented declarative solutions using Salesforce's point-and-click tools, such as Flow, Process Builder, and Lightning App Builder.
  • Translated business needs into efficient technological solutions.
  • Led the implementation of new software and provided ongoing support for system usage.
  • Ensured seamless integration of Salesforce with other business systems.
  • Gathered requirements from field teams, designed system functionalities, and enhanced overall operational efficiency.
  • Leveraged skills in Salesforce configuration, customization, and automation to develop and deploy declarative solutions.
  • Managed user permissions and security settings.
  • Connected third-party applications to streamline business processes.
  • Created and maintained reports and dashboards.
  • Performed data loading and cleansing.
  • Provided training and support to end users.
  • Provided training and support to end-users.

Salesforce Administrator/System Analyst

AIM Consulting Group LLC
Remote
04.2021 - 06.2022
  • Initiated the largest Salesforce pilot, Appointment Assistant, through Renewal by Andersen.
  • Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
  • Deployed custom tabs, validation rules, and auto-response rules for automating business.
  • Partnered with project management teams on development of scope and timelines.
  • Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
  • Supported the implementation of best practices related to the use of Salesforce CRM features.
  • Service Cloud
  • Field Service Lightning
  • Regression and Acceptance Testing
  • Scrum methodology

Salesforce Administrator

Apex Systems
Remote
11.2020 - 10.2021
  • Enhance customer satisfaction and ensure study improvements through working in a Scrum and Agile environment.
  • Resolve technical issues in collaboration with 3rd party organizations.
  • Utilize strong configuration skills, including Flow, Workflows, Process Builder, Reports, Dashboards, and Custom Objects, to ensure successful delivery.
  • Troubleshoot issues across teams related to Salesforce and connected applications.
  • Support the resolution of production issues.
  • Assist with the development and deployment of training materials, and demo new functionality to stakeholders.
  • Integrate new solutions to the existing platforms in collaboration with Salesforce Developers and Engineering team.
  • Monitored data quality and integrity through developing reports, dashboards, and processes.
  • Established coordination with cross-functional teams to organize requirement-gathering sessions, while providing solution recommendations.

Salesforce Administrator

Whowhatwhy
Remote
11.2019 - 01.2021
  • Performed troubleshooting on existing applications within the Salesforce platform.
  • Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
  • Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
  • Developed workflows for automated lead routing, lead escalation and email alerts.
  • Created reports and dashboards in Salesforce to meet business requirements.

Education

Bachelors of Science - Data Management & IT Analytics

Western Governors University

Certified Administrator Part 1 -

Mike Wheeler Media UC-9ce08835-6855-49cd-b51c-0d

Certified Administrator Part 2 -

Mike Wheeler Media UC-7f693901-5deb-4278-bfa6-3

Certified Administrator Part 3 -

Mike Wheeler Media

Certification - Salesforce Platform Developer 1

FocusOnForce

Skills

  • Salesforce Administration Expertise
  • Process Evaluation
  • Strategic Business Development
  • Data Analysis
  • Project Coordination
  • Team collaboration
  • Process documentation
  • Back-end development
  • System integration
  • Lightning experience
  • Visualforce development
  • Process automation
  • Workflow management
  • Salesforce customization
  • Salesforce configuration
  • Application development
  • Agile methodologies

Timeline

System Analyst

BrightView Landscape
06.2022 - 06.2024

Salesforce Administrator/System Analyst

AIM Consulting Group LLC
04.2021 - 06.2022

Salesforce Administrator

Apex Systems
11.2020 - 10.2021

Salesforce Administrator

Whowhatwhy
11.2019 - 01.2021

Application Declarative Developer

BrightView Landscape
06.2019 - Current

Bachelors of Science - Data Management & IT Analytics

Western Governors University

Certified Administrator Part 1 -

Mike Wheeler Media UC-9ce08835-6855-49cd-b51c-0d

Certified Administrator Part 2 -

Mike Wheeler Media UC-7f693901-5deb-4278-bfa6-3

Certified Administrator Part 3 -

Mike Wheeler Media

Certification - Salesforce Platform Developer 1

FocusOnForce

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Jordan Zick