Jordana Brewer
Llano,TX
Summary
Dynamic and results-oriented professional with a proven track record at Dairy Queen, adept in staff training and development, and exceptional customer relations. Leveraged multitasking abilities and attention to detail to enhance service quality and operational efficiency. Excelled in fostering team motivation, ensuring a positive and productive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dairy Queen
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Barista
Starbucks
09.2022 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Shift Leader
Dairy Queen
08.2018 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Grocery Clerk
Lowe’s
07.2013 - 08.2018
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
High School Diploma -
Llano High School
Llano, TXSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Decision-Making
- Multitasking Abilities
- Attention to Detail
Certification
Texas Food Handlers
Timeline
Assistant Manager
Dairy Queen
06.2023 - Current
Barista
Starbucks
09.2022 - 06.2023
Shift Leader
Dairy Queen
08.2018 - 09.2022
Grocery Clerk
Lowe’s
07.2013 - 08.2018
High School Diploma -
Llano High School