Jordan Scherer

Create and Price Breaks

Marketing & Social Media

Logistics

Live Streams

Create and Sell Repacks

Customer Service

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Examined customer loan applications for loan approvals and denials.
• Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Assisted customers in understanding loan terms and conditions to make informed decisions.

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Covid Layoff

• Created a Special finance program with lenders to assist those in credit recovery.
• Developed Open Bankruptcy Loan options
• Negotiated favorable terms with lenders for customers in unique financial situations, providing them access to vehicle ownership opportunities.
• Coordinated closely with other departments within the dealership to ensure a seamless experience for customers requiring special financing assistance.
• Analyzed current market trends to develop targeted promotions that increased special finance applications and conversions.
• Monitored monthly departmental goals, adjusting strategies as necessary to consistently meet or exceed targets.