Senior Analyst, Claims Litigation
Walmart
07.2023 - Current
Jordan Winn
Claims Adjuster
AR
Timeline
Case Manager II
Walmart
09.2019 - 06.2023
Case Manager I
Walmart
08.2014 - 08.2019
Technician I, Claims Support Services
Walmart
08.2013 - 07.2014
No Degree - General Studies
NorthWest Arkansas Community College
08.2012 - 05.2014
Team Associate
Walmart
06.2012 - 07.2013
High School Diploma -
Pea Ridge High School
08.2009 - 05.2012
Work History
Senior Analyst, Claims Litigation
Walmart
07.2023 - Current
- Conducted detailed analysis of claims data while managing complex cases involving litigation within the
New York and North Carolina jurisdictions - Worked closely with internal and external legal teams to develop strategies to resolve cases to mitigate
exposure and minimize financial impact while ensuring compliance with legal standards - Complete investigations on claims of higher severity
- Participated in a settlement conferences in Buffalo & New York City, NY providing valuable support in case resolution.
- Authority to resolve claims for the company up to $50,000
Case Manager II
Walmart
09.2019 - 06.2023
- Authority to resolve claims for the company up to $35,000
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assisted in resolving cases during a settlement conference held in Chicago, IL.
Case Manager I
Walmart
08.2014 - 08.2019
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Process and handle Workers' Compensation claim involving medical only and minor lost time from work
- Authorized to resolve claims up to $25,000 on behalf of the company
Technician I, Claims Support Services
Walmart
08.2013 - 07.2014
- Trained new teammates on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Supported other departments within the organization as needed, demonstrating versatility and adaptability in different roles throughout the company.
- Performed key administrative tasks, including logging checks into the system, processing mail shipments for case managers, and providing broad support to enhance team operations.
Team Associate
Walmart
06.2012 - 07.2013
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Education
No Degree - General Studies
NorthWest Arkansas Community College
Bentonville, AR 08.2012 - 05.2014
High School Diploma -
Pea Ridge High School
Pea Ridge, AR 08.2009 - 05.2012
Skills
Customer Service
Time Management
Adaptability
Critical Thinking
Investigation Skills
Decision Making
Case Management
Summary
Experienced claims handler with a strong background in workers’ compensation and legal processes. Proven ability to analyze complex cases, manage risk, and navigate regulatory environments. Seeking to transition into an investigations role where I can apply my investigative skills and attention to detail to support organizational objectives in uncovering and mitigating risks.