Jordan Anderson

• Lead the optimization of research processes, manage project pipelines, and build mechanisms to streamline workstreams and unlock efficiencies, improve product developments in the AI and LLM space.
• Collaborate with a highly dispersed global team of researchers, designers, and product managers to enhance or overhaul operational processes.
• Develop programs and mechanisms for teams and stakeholders, and create guidance and educational materials for program utilization and adoption.
• Connect with customers worldwide via research and beta testing programs, VoC panel health management, and collect customer feedback for product development.
• Facilitated efforts to understand the intricacies of the customer journey, data privacy, AI use cases, and optimizing MLMs through ongoing research cycles and live and remote beta testing with participants.

• Contracted to modernize program management systems and business software resulting in improved efficiency, asset management, time management, accounting, billing, and vendor management.
• Provided administrative assistance to all program managers, board members, executives, and campus tenants while acting as an information hub for cross-communication and collaboration.
• Facilitated board meetings, created planning materials to ensure productive and effective communication while executing multiple high-level projects.

• Redesigned a mobile app focused on fitness and safety for female-identifying runners using contemporary user-centered patterns and flows. Devised new product features and roadmap to deployment on ClickUp.
• Revised and validated ScoutLab’s existing data and research using proper UX research methods. This updated research gave the company reliable data to be used to create a stronger user-centric product and differentiate itself in the market.

• Ran remote user testing sessions to rapidly develop and iterate on key features and designs within the product.

• Provided Scoutlabs with a concept design, MVP, product specs, market research, slide deck, and a guided product walkthrough video as materials for first-round fundraising and grant submissions.
• Increased user understanding and application, minimizing negative use cases, increasing overall safety efficacy, and creating trust in the product.

• Contributed to the redirection of a B2C company by providing executives with user research, UI strategic thinking, product development strategies, agile methodology, and user-focused design for an on-demand consumer-facing beauty service booking platform.
• Planned, designed, and scheduled phases for large projects.
• Developed change management process alongside engineer team, and created a repository of assets to be used across web and mobile.
• Improved KPIs by streamlining existing information architecture and click-through experience between booking and checkout enhancing user understanding, decreasing drop-off, and increasing conversion by 15%.

• Handled all startup requirements such as setup of digital and physical workspaces, establishing business insurance, integrating company management software, and administering project management platforms.
• Established a design process for clientele that led them through product concept to design and manufacturing.
• Negotiated and managed third-party contracts related to project deliverables. Created a system for vendor management.
• Coordinated asset management and creation working with an external agency specializing in B2B marketing.
• Created marketing collateral for consumer products and white labeling services that made it effortless for customers to purchase products or create brands.
• Managed the development of an e-commerce store to create an efficient shopping experience and comprehensive product catalog aligning customer goals.

• Partnered with local LGBTQ businesses to produce promotional activations and generate recognition of SPI's products and values. This increased area sales by 11% regionally.
• Built and strengthened strategic relationships with vendors, advertising agencies, and leading industry partners.
• Trained a network of brand ambassadors to travel to locations and educate consumers about SPI's products and values creating brand curiosity and conversion while gathering consumer insights.
• Established, initiated, and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Asset management, data consolidation, and reporting upon conclusion of each project to head office in New York City.