Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordanna Torres

San Antonio,TX

Summary

I am committed to creating a positive and healthy environment in any setting I am in. My passion for art has lead me to push boundaries within my skills and take the steps necessary to further my abilities to create powerful pieces. I am dedicated to expanding my knowledge not only in a classroom setting, but in the workforce. I make sure to go above and beyond for my employers to make sure I set a good face for the company I represent. My dream is to be able to inspire and motivate others through my art, and to publish my own manga that others will love and cherish.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
02.2024 - Current
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted additional items with beverages, increasing store sales.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Sales Representative

Travel Traders
05.2022 - 02.2024
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Trained and mentored new sales representatives.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Forged strong partnerships with industry influencers to elevate brand reputation within the market.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Education

Fine Arts

The University of Texas At San Antonio
San Antonio, TX
05.2027

High School Diploma -

Claudia Taylor Johnson High School
23203 Bulverde Rd, San Antonio, TX 78259
05.2023

Skills

  • Persuasive Sales

  • Cleanliness

  • Performance Improvements

  • Inventory Management

  • Drink customization

  • Decision-Making

  • Stocking Supplies and Retail Products

  • Process Control

  • Beverage Preparation

  • Relationship Building

Timeline

Barista

Starbucks
02.2024 - Current

Sales Representative

Travel Traders
05.2022 - 02.2024

Fine Arts

The University of Texas At San Antonio

High School Diploma -

Claudia Taylor Johnson High School
Jordanna Torres