Jordanna Torres
San Antonio,TX
Summary
I am committed to creating a positive and healthy environment in any setting I am in. My passion for art has lead me to push boundaries within my skills and take the steps necessary to further my abilities to create powerful pieces. I am dedicated to expanding my knowledge not only in a classroom setting, but in the workforce. I make sure to go above and beyond for my employers to make sure I set a good face for the company I represent. My dream is to be able to inspire and motivate others through my art, and to publish my own manga that others will love and cherish.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
02.2024 - Current
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted additional items with beverages, increasing store sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Followed exact recipes for mixing and preparing beverage and food items.
- Cleaned counters, machines, utensils, and seating areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Representative
Travel Traders
05.2022 - 02.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained and mentored new sales representatives.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Fine Arts
The University of Texas At San Antonio
San Antonio, TX05.2027
High School Diploma -
Claudia Taylor Johnson High School
23203 Bulverde Rd, San Antonio, TX 7825905.2023
Skills
Persuasive Sales
Cleanliness
Performance Improvements
Inventory Management
Drink customization
Decision-Making
Stocking Supplies and Retail Products
Process Control
Beverage Preparation
Relationship Building
Timeline
Barista
Starbucks
02.2024 - Current
Sales Representative
Travel Traders
05.2022 - 02.2024
Fine Arts
The University of Texas At San Antonio
High School Diploma -
Claudia Taylor Johnson High School