Jordanne Schmitt
Sugar City
Summary
Dedicated worker who managed more than 200 tenants and managed other employees. Seasoned in customer service from high profile athletes to angry customers.
Overview
16
16
years of professional experience
2017
2017
years of post-secondary education
Work History
Office Manager & Legal Assistant
Forsberg & Evans Law Offices
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Marketing Coordinator
KLIM
11.2019 - 03.2024
- Answered general marketing department inquiries by email, phone, and mail.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Trained and managed other employees.
- Managed the discount program that gained six figures a year for the company.
- Helped organize and run fund raising events with 200 plus attendants.
- Ordered and organized clothing samples for photoshoots with multiple models at a time.
- Worked closely with Professional Athletes.
Customer Service Representative
KLIM
06.2017 - 11.2019
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Apartment Manager
Rexburg Housing
11.2014 - 06.2017
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Prepared and processed lease and rental applications.
- Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
- Executed tenant evictions, when necessary.
Customer Service Representative
Radio Shack Corporation
09.2012 - 11.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Activate and set up phone services.
- Won employee of the month twice.
Women's Sales Associate
JCPenney
12.2010 - 09.2012
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed cash register after end of shift to balance and record accurate transactions.
Clothing Sales Associate
K-Mart Store
08.2009 - 09.2012
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Cleaned, closed, and secured store at end of shift.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Was employee of the month three times.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Education
Associate of Science - General Studies
Brigham Young University - Idaho
Skills
- Communication Skills
Multi-Tasking
Project Management
Workflow Coordination
Customer Service
Timeline
Office Manager & Legal Assistant
Forsberg & Evans Law Offices
05.2024 - Current
Marketing Coordinator
KLIM
11.2019 - 03.2024
Customer Service Representative
KLIM
06.2017 - 11.2019
Apartment Manager
Rexburg Housing
11.2014 - 06.2017
Customer Service Representative
Radio Shack Corporation
09.2012 - 11.2014
Women's Sales Associate
JCPenney
12.2010 - 09.2012
Clothing Sales Associate
K-Mart Store
08.2009 - 09.2012
Associate of Science - General Studies
Brigham Young University - Idaho
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