Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nora Pagel

Kenosha

Summary

Professional with over 20 years of experience in plumbing, HVAC, and electric operations management. Proven track record in project management, customer service, and sales, consistently exceeding performance goals. Strong communication and interpersonal skills facilitate effective collaboration and problem-solving. Detail-oriented leader committed to continuous improvement and delivering successful solutions.

Overview

23
23
years of professional experience

Work History

Office Manager & Legal Assistant

Dobberstein Law Firm
Brookfield
10.2021 - Current
  • Supervised work of administrative and public-facing employees.
  • Professionally handled escalated in-person and phone interactions with defendants.
  • Prepared daily court calendars for several jurisdictions & attorneys.
  • Prepared and filed professionally written legal documents.
  • Negotiated contracts with vendors to secure favorable pricing for office equipment.
  • Coordinated outside vendor support to meet office maintenance or service needs.
  • Managed daily office operations and ensured smooth workflow at a law firm.

Install Project Manager

Midwest Heating & Cooling
Mukwonago
03.2021 - 07.2021
  • Addressed customer complaints with tactful communication and actionable solutions.
  • Communicated confidently with clients throughout projects, presenting updates, incorporating feedback, and redirecting concerns.
  • Oversaw budgets of up to $90,000, covering all stages of project planning, execution, and delivery.

Office Manager and Installation Coordinator

Yutka Fence, Inc.
Kenosha
05.2020 - 03.2021
  • Managed office staff and installation crews for efficiency and productivity.
  • Worked effectively with a diverse team to accomplish daily objectives and long-term goals.

HVAC Service Manager

A-1 Services, Inc.
Oak Creek
10.2019 - 02.2020
  • Managed service technicians and appointments.
  • Acknowledged customer issues and resolved their problems quickly and efficiently.

Commercial HVAC Service Manager

Lee Plumbing, Heating, Cooling & Electric
Kenosha
10.2018 - 10.2019
  • Promoted efficiency through scheduling and project management.
  • Communicated effectively with employees and upper management to ensure complete care of customers.
  • Developed relationships with clients to secure continuing business.

Assistant Operations Manager

Lee Plumbing, Heating, Cooling & Electric
Kenosha
01.2013 - 10.2018
  • Managed office staff and HVAC technicians in conjunction with Operations Manager.
  • Cultivated a customer-focused environment, empowering employees to solve routine issues and personally handling escalated problems.
  • Oversaw processing of diverse operational paperwork, including employee documents and purchasing approvals.
  • Assisted in hiring new employees, conducting interviews and training sessions.
  • Facilitated communication between team members and upper management.

Service Coordinator

Lee Plumbing, Heating, Cooling & Electric
Kenosha
02.2003 - 01.2013
  • Resolved customer questions and complaints with professional courtesy.
  • Organized and managed customer invoices and payments.

Education

Paralegal Generalist Certificate of Completion -

Carthage College
Kenosha, WI
05.2009

Bachelor of Arts -

Wisconsin Lutheran College
Milwaukee, WI

Skills

  • Communication and interpersonal skills
  • Problem solving
  • Goal achievement
  • Multitasking
  • Continuous improvement
  • Management
  • Adaptability

References

References available upon request.

Timeline

Office Manager & Legal Assistant

Dobberstein Law Firm
10.2021 - Current

Install Project Manager

Midwest Heating & Cooling
03.2021 - 07.2021

Office Manager and Installation Coordinator

Yutka Fence, Inc.
05.2020 - 03.2021

HVAC Service Manager

A-1 Services, Inc.
10.2019 - 02.2020

Commercial HVAC Service Manager

Lee Plumbing, Heating, Cooling & Electric
10.2018 - 10.2019

Assistant Operations Manager

Lee Plumbing, Heating, Cooling & Electric
01.2013 - 10.2018

Service Coordinator

Lee Plumbing, Heating, Cooling & Electric
02.2003 - 01.2013

Paralegal Generalist Certificate of Completion -

Carthage College

Bachelor of Arts -

Wisconsin Lutheran College

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