JORDAN RILEY
Haysville,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Documentation Clerk
Sedona Staffing
04.2022 - 12.2023
- Enhanced documentation accuracy by thoroughly reviewing and verifying data in records.
- Streamlined filing processes for improved efficiency, resulting in decreased retrieval times for essential documents.
- Collaborated with cross-functional teams to ensure consistency and clarity in document contents.
- Maintained an organized and secure filing system, ensuring protection of sensitive information.
- Supported audit preparation by maintaining accurate and up-to-date document archives.
Order Fulfillment Associate
Schmidt and Klaus Wholesale Florists
10.2021 - 04.2022
- As an associate, I utilize strong comprehension, communication, organizational and interpersonal skills with extreme accuracy within a fast-paced environment
- Responsibilities include: Daily order fulfillment: selecting, packing, and preparing floral products scheduled for delivery
- Loading and unloading shipments onto assigned delivery vehicle while transporting products along designated routes in a safe and efficient manner
- Processing and maintaining all paperwork associated with the deliveries (proof of delivery authorization, collections, credits, and delivery log)
- Performing miscellaneous work assignments within the facility as needed.
Customer Service Representative, FEMA Support
Pearl Interactive Network
03.2021 - 07.2021
- As a CSR, I provided outstanding customer experience and service in a fast-paced call center environment in order to support the Federal Emergency Management Agency (FEMA) during local and state emergencies
- Responsibilities include: Responding to incoming questions or concerns via inbound calls by exhibiting a clear understanding of the FEMA program
- Actively applying federal program guidelines to process reports, workflow, and other processing functions
- Using critical thinking to identify and troubleshoot problems while utilizing policy and procedural knowledge in making logical, quality decisions to ensure accuracy and efficient flow through the processing system
- Maintaining professional relationships internally and externally by being a good listener and stimulating enthusiasm in others, while overcoming objections diplomatically.
Transportation Officer
Rite of Passage
02.2020 - 07.2020
- Primarily responsible for transporting troubled and at-risk youth from social services, welfare agencies, and juvenile courts to and from the site for off-site appointments, all while performing various duties related to the safeguarding, security and escort of passengers, exercising surveillance, and maintaining order and discipline
- Duties included: Monitoring activities and behavior of passengers during transport
- Maintaining discipline through at-times required verbal or physical means to restrain violent or combative youth
- Preparing, maintaining, reviewing and/or processing various reports and documentation such as transport logs
- Providing youth care by ensuring cleanliness and safety of holding areas and transport van, performing CPR/first aid or obtaining medical assistance as needed for ill or injured youth.
Delivery Service Partner
Amazon
11.2019 - 01.2020
- Experienced and reliable delivery driver with a proven track record of on-time, error-free deliveries
- Provided excellent customer service, ensuring retention and referrals
- Transported the consignments to their respective destinations and handled the company delivery vehicle efficiently.
Valet /Room Service Attendant
Hotel Teatro
11.2018 - 11.2019
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
Corrections Officer
Washington County (Colorado) Sheriff's Office
10.2017 - 03.2018
- Provided safety and security, and assisted in controlling, directing, and monitoring the activities and movement of incarcerated individuals
- This included maintaining the security of the institution and controlling movement into, out of and within the institution in accordance with established department methods and procedures
- Duties included: Monitoring and documenting the movement and location of all detainees at all times, completing reports regarding incidents and violations of policy and procedures, and operating electronic audio/video surveillance equipment
- Ensuring that the constitutional and other rights of the detainees are upheld, and paying special attention to individual considerations, such as mental health, emotional needs, gender identity, cultural or ethnic requirements, etc
- Using appropriate physical defensive interventions and restraint techniques to subdue and restrain as necessary and in accordance with local, state and federal law
- Conducting inspections of facility, juveniles, visitors and packages delivered to the facility, as well as conduct searches related to safety and security to include but not limited to vehicles, facilities, property and person for contraband, health hazards, safety and security violations.
Education
Did Not Graduate Due To Financial Cost - Crime Scene Investigation
NW Kansas Technical
Goodland, KS2016
High School Diploma -
Axtell Community School
05.2015
Skills
- Communication
- Adaptability
- Empathy
- Transportation
- MS Office
- Self-Defense
- Data Analysis
- Decision Making
- Critical Thinking
- Time Management
- Filing Systems
- Detail Oriented
References
- Frank Watts, Social Security Administration, (810) 591-2520
- James Glaubitz, Social Security Administration, (810) 591-2521
- Nate Clapp, Self-employed, (308) 830-1661
- Matt Reesman, Rotables Administrator, (316) 869-7770
Timeline
Documentation Clerk
Sedona Staffing
04.2022 - 12.2023
Order Fulfillment Associate
Schmidt and Klaus Wholesale Florists
10.2021 - 04.2022
Customer Service Representative, FEMA Support
Pearl Interactive Network
03.2021 - 07.2021
Transportation Officer
Rite of Passage
02.2020 - 07.2020
Delivery Service Partner
Amazon
11.2019 - 01.2020
Valet /Room Service Attendant
Hotel Teatro
11.2018 - 11.2019
Corrections Officer
Washington County (Colorado) Sheriff's Office
10.2017 - 03.2018
Did Not Graduate Due To Financial Cost - Crime Scene Investigation
NW Kansas Technical
High School Diploma -
Axtell Community School
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