Tyshon Jordan
North Brunswick,NJ
Summary
Detail-oriented Authorization Representative with expertise in claims processing and customer service. Proven ability to streamline workflows and enhance customer satisfaction through proactive follow-ups and effective collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Authorization Representative
Choice Home Warranty
Edison, NJ
07.2016 - Current
- Processed authorization requests efficiently to ensure timely service delivery for clients.
- Collaborated with technicians and contractors to resolve coverage inquiries and expedite approvals.
- Reviewed policy details to confirm eligibility and compliance with company standards.
- Maintained accurate records of authorizations and communications in internal systems.
- Trained new representatives on authorization procedures and system navigation.
- Led initiatives to enhance customer satisfaction through proactive follow-ups on claims status.
- Developed training materials to support ongoing staff development and knowledge sharing.
Electrician
AeroFarms
Newark, NJ
04.2016 - 07.2016
- Installed and maintained electrical systems in indoor vertical farms.
- Diagnosed and repaired electrical malfunctions efficiently, ensuring operational continuity.
- Led team in implementing safety protocols, reducing workplace incidents significantly.
- Developed and executed preventive maintenance schedules for all electrical equipment.
- Monitored performance of electrical systems, initiating repairs before failures occurred.
- Streamlined workflows for electrical installations, enhancing project completion timelines.
- Collaborated with engineers to optimize energy efficiency in agricultural operations.
Gas Station Attendant
Sunoco Gas Station
Neptune City, NJ
08.2015 - 04.2016
- Maintained fuel inventory levels and ensured proper storage procedures.
- Operated point-of-sale system, processing transactions efficiently.
- Assisted customers with product selections and provided exceptional service.
- Monitored fuel dispensers for functionality and safety compliance.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
Auto Parts Delivery Driver
Parts Distribution Xpress
Neptune City, NJ
04.2015 - 04.2016
- Delivered auto parts efficiently, ensuring timely arrival to various locations.
- Operated delivery vehicle safely, adhering to traffic regulations and safety protocols.
- Coordinated with warehouse staff for accurate order fulfillment and inventory management.
- Maintained delivery logs, documenting routes and schedules for operational efficiency.
- Implemented route optimization strategies to enhance delivery speed and reduce fuel costs.
- Conducted regular vehicle inspections, ensuring compliance with maintenance standards.
- Provided exceptional customer service, addressing inquiries and resolving delivery issues promptly.
Education
UNIVERSAL EPA HVAC / OSHA / R-410A / PREV MAIN - HVAC/R / ELECTRICIAN
NATIONAL CAREER INSTITUTE
East Orange, NJ05-2015
Skills
- Claims processing
- Data entry proficiency
- Follow-up skills
- Accuracy and precision
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Active listening
- Investigations
- Analytical thinking
Accomplishments
I have completed my universal hvac/r and electrician course with flying colors
second to finish the test and first to pass in my class
im also certified for r-410 preventive maintenance indoor air quality and green hvac/r technician and my 10 hr OSHA construction safety and health course
I have been at current job for 10 years
Certification
UNIVERSAL HVAC/R
PREVENTIVE MAINTENACNE
R-410A
GREEN HVACR
INDOOR AIR QUALITY
10 HR OSHA
Languages
Spanish
Limited Working
Timeline
Authorization Representative
Choice Home Warranty
07.2016 - Current
Electrician
AeroFarms
04.2016 - 07.2016
Gas Station Attendant
Sunoco Gas Station
08.2015 - 04.2016
Auto Parts Delivery Driver
Parts Distribution Xpress
04.2015 - 04.2016
UNIVERSAL EPA HVAC / OSHA / R-410A / PREV MAIN - HVAC/R / ELECTRICIAN
NATIONAL CAREER INSTITUTE