Open To Work
Jorden Green
Phoenix,AZ
Summary
Results-driven GPS and route planning specialist with a strong focus on customer satisfaction. Proven ability to manage time effectively while resolving an average of 60 technical inquiries daily. Recognized for multitasking capabilities and a commitment to safety and quality, consistently achieving efficiency in problem-solving.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Chat Support Representative
Target Logistics Management LLC
Tempe, USA
11.2023 - Current
- Friendly customer service
- Driver communication
- Critical thinker
- Problem-solving
- Traffic monitoring
- Time management
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
Troubleshooting Expert
Cruise (Adecco Staffing)
Scottsdale, USA
09.2023 - 11.2023
- Operated multi-screen autonomous vehicle to resolve issues.
- Responsible for providing technical fleet support to operation teams.
- Provided feedback to Research and development groups and the client.
- Trouble shoot vehicle when stuck or can't perform task.
- Increased customer satisfaction by responding promptly to inquiries, troubleshooting issues, and offering expert advice on best practices.
Chat Support Representative
Amazon
Fort Worth, USA
03.2021 - 11.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
Technical Support Specialist
Asurion
Phoenix, USA
05.2019 - 02.2021
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Resolved 60+ technical support inquiries per day.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
Education
High School Diploma -
Maricopa High School
Maricopa, AZSkills
- Network diagnostics
- Service support
- Desktop support
- User guidance
- Customer service skills
- Providing customer service
Personal Information
Age: 53
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Chat Support Representative
Target Logistics Management LLC
11.2023 - Current
Troubleshooting Expert
Cruise (Adecco Staffing)
09.2023 - 11.2023
Chat Support Representative
Amazon
03.2021 - 11.2022
Technical Support Specialist
Asurion
05.2019 - 02.2021
High School Diploma -
Maricopa High School