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Qualified Customer Service Representative with 18 years of experience in a fast-paced professional call center and office setting. As a customer service representative, I've worked in different departments all dealing with high call volumes, computers, telephones data entry and chat support. I've experienced an inbound/outbound call setting helping with customers' needs and wants providing the best satisfaction as required. I have excellent communication skills as well as problem-solving skills. I've handled financial billing, banking, credit cards, mortgage loans and auto loans. During my down time from work, I attended the University of Phoenix for Psychology. Also completed a certification for Pharmacy Technician. I'm very motivated and always eager to get my job and providing nothing but the best in my work ethics and
performance.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Helpful Member Service Representative diffusing volatile customer situations, the generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products.
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dynamic Member Service Representative with extensive experience at CEFCU, excelling in customer satisfaction and relationship building. Proven ability to resolve complex issues and enhance service quality, leveraging strong problem resolution skills and financial transaction expertise. Recognized for consistently exceeding performance metrics and fostering a positive team environment.

Achieved high customer satisfaction levels in medical insurance and member services through dedicated support.,Drove team success by maintaining a commitment to learning and sharing expertise.,Elevated service quality by proactively exceeding employer expectations in all engagements.

Detail-oriented Member Service Representative with strong organizational and technical skills. Experienced in fostering meaningful relationships in childcare, emphasizing the importance of connection over compensation. Seeking opportunities to leverage dedication and adaptability in a supportive environment that encourages personal and professional growth.

Jordhan Dixon-Dula

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Member Service Representative

Pharmacy Technician

Education

Bachelor of Science - Criminal Justice

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Member Service Representative

Pharmacy Technician

Bachelor of Science - Criminal Justice

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