Jordi Alessandro Arriaga
Birmingham,Alabama
Summary
Experienced server/bartender with 4 years of experience in providing excellent customer service and managing bar operations. Proficient in handling cash transactions and resolving customer complaints and outstanding communication skills to provide exceptional service to customers.
Overview
4
4
years of professional experience
Work History
Server/bartender
Freddy’s Bistro
Homewood, AL
05.2024 - Current
server/bartender
Avenue Pub
Tuscaloosa, AL
12.2022 - Current
- Achieved100% customer satisfaction score, exceeded sales target, served500+customers/shift with excellent customer service
- Completed tasks accurately and efficiently with a high self-motivation and attention to detail by taking orders, serving drinks/dishes, and processing payments in POS system
- Maintaining the cleanliness of the dining area and the bar, adhered to all safety and sanitation standards throughout shift
- Fostered positive relationships with customers to ensure repeat business and promote loyalty
- Resolved customer complaints in a timely manner and followed up to ensure customer's satisfaction
Associate Banker
JP Morgan Chase
Hoover, AL
08.2023 - 06.2024
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Processed applications for new accounts.
- Cross-sold credit cards, loans and other bank products.
server/bartender
Sweet Home Food Bar
Tuscaloosa, AL
07.2021 - 06.2023
- Handled the preparation and presentation of beverages in accordance to the standard recipe, increased customer satisfaction
- Exceeded sales targets promoting restaurant specials, improving customer orders accuracy by95% and addressing customer queries promptly
- Successfully served nightly average of500 guests in a timely manner
- Resolved customer complaints and conflict situations in a professional manner
bartender
Indian Hills County Club
Tuscaloosa, AL
05.2022 - 12.2022
Education
Highschool diploma - undefined
Oneonta City Schools
Oneonta, AL01.2018
Skills
- Hard Skills: Communication, Bilingual, Patience, Professionalism, Sense Urgency, Attention Detail, Meticulous, Organize, Organizing, Attention Detail, Resourceful, Self Motivated, Passion, Assertive, Highly Motivated
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Sales expertise
- Sales techniques
- Order accuracy
- Food safety practices
- Quality control
- Suggestive selling
- Point of sale operation
- Relationship management
- Foreign language proficiency
- Banquet coordination
- Wine service
- Wine pairings
Languages
Spanish
Professional Working
Timeline
Server/bartender
Freddy’s Bistro
05.2024 - Current
Associate Banker
JP Morgan Chase
08.2023 - 06.2024
server/bartender
Avenue Pub
12.2022 - Current
bartender
Indian Hills County Club
05.2022 - 12.2022
server/bartender
Sweet Home Food Bar
07.2021 - 06.2023
Highschool diploma - undefined
Oneonta City Schools