Jordin Cantamessa

• Created training materials and conducted group trainings on new processes or procedures.
• Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Assisted in overall store remodel and understands procedures
• Managed conflict resolution within the team to maintain a positive work environment.
• Assigned projects and distributed tasks to team members as per area of expertise.
• ISG February 2025 through June 2025

• Ensured compliance with health and safety regulations.
• Resolved conflicts between employees or customers in a professional manner.
• Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
• Set up and adjusted machines and equipment to produce pre-determined results.
• Reported employee behavioral issues, losses and customer complaints to upper-level management.
• Managed daily cash intake by counting out registers and tabulating profits.
• Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
• Monitored inventory levels and placed orders for supplies as needed.
• Shift Lead from September 2022 through January 2023

• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Oversaw inventory in buffet and reported replacement needs to kitchen management.
• Served food and beverages at take-out counters to provide fast service to waiting guests.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Demonstrated proper food safety practices by accurately completing quality control checklist.

• Shift Lead from August 2021 through October 2021