Jordin Freeman
Crestview,FL
Summary
Professional with strong background in correctional facility operations, adept at maintaining order and ensuring safety. Skilled in conflict resolution, crisis management, and effective communication. Known for reliability, adaptability, and fostering team collaboration to achieve strategic results. Prepared to bring disciplined approach and high standards to this role. Diligent Team Player with solid background in detention facility operations and inmate management. Effectively managed daily operations, ensuring safety and security protocols were followed. Demonstrated strong leadership and communication skills, fostering collaborative and efficient team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Juvenile Detention Corporal
Florida Department of Juvenile Justice
4448 Straightline Rd, Crestview, FL,32536
09.2022 - Current
- Improved facility operations by maintaining accurate records, logs, and documentation related to inmate activities.
- Established a strong rapport with community organizations, working together to provide inmates with educational or vocational opportunities.
- Optimized daily operations through consistent monitoring of security cameras and access control systems.
- Assisted in the successful rehabilitation of offenders by providing guidance, support, and resources for personal growth.
Correctional Officer
Philadelphia Department Of Prisons
7901 State Rd, Philadelphia, PA,19136
02.2021 - 08.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Front Desk Receptionist
Park Heights Apartments
5555 Wissahickon Ave, Philadelphia, PA,19144
05.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk
Residence Inn by Marriott
06.2019 - 12.2019
- Greet and Register Guests
- Answer inquiries pertaining to Hotel policies and service and resolve guest complaints
- Collect payments and record data pertaining to funds and expenditures
- Show, rent or assign accommodations
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment
Front Desk
Twisters Wellness Yoga Studio
01.2019 - 06.2019
- Greet and register guests
- Collect payments and monitor client’s accounts
- Inspect facility, public areas, and the grounds for cleanliness and appearance
- Answer inquiries pertaining to business policies and services and resolve client complaints
Active Duty
United States Airforce
09.2018 - 01.2019
Shift Leader
Toys R Us
10.2017 - 01.2018
- Inspect materials, products, or equipment to detect defects or malfunctions
- Confer with management or subordinates to resolve worker problems, complaints, or grievances
- Enforce Safety and sanitation regulations
Education
High School Diploma - Arts and Education
Northeast High School
Skills
- Active Listening
- Time Management
- Judgement and Decision Making
- Complex Problem Solving
- Monitoring
- Prevention Techniques
- Phone etiquette
- Customer and Personal Service
- Reading Comprehension
- Speaking
- Computers and Electronics
- Social Perceptiveness
- Critical Thinking
- Logging
- Data Entry
- Transportation
- Organization
- Report Writing
- De-escalation techniques
- Inmate Supervision
- Restraint Techniques
- Behavioral observation
- CCTV Monitoring
- Physical Fitness
- Incident documentation
- Mental Resilience
- Security Protocols
- Policy Enforcement
- Crisis Management
- Patrol procedures
- First Aid administration
- Body and cell searches
- Inmate monitoring
- Physical restraint
- Inmate rights knowledge
- Security Procedures
- Headcounts
- Key Control
- Surveillance
- Crisis Intervention
- Emergency Response
- Defensive techniques
- Gate control
- Medical emergencies
- Perimeter guarding
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Mental health awareness
- Substance Abuse Knowledge
- Relationship Building
- Firearm Safety
- Booking procedures
- Documentation skills
- Firearms Training
- Interpersonal Skills
- Supervisory skills
- Self Motivation
- Public Safety
- Crowd Control
- Search and seizure procedures
- Analytical Thinking
- Goal Setting
- Professionalism
- Risk Assessment
- First Aid Certification
Volunteer Experience
Volunteer, Philadelphia Fire Explorers, 01/01/16, 01/01/18
Certification
CPR/ First Aid
Certified Sharpshooter ( Glock-19)
Corrections Academy
Juvenile Detention Academy
Timeline
Juvenile Detention Corporal
Florida Department of Juvenile Justice
09.2022 - Current
Correctional Officer
Philadelphia Department Of Prisons
02.2021 - 08.2022
Front Desk Receptionist
Park Heights Apartments
05.2020 - 02.2021
Front Desk
Residence Inn by Marriott
06.2019 - 12.2019
Front Desk
Twisters Wellness Yoga Studio
01.2019 - 06.2019
Active Duty
United States Airforce
09.2018 - 01.2019
Shift Leader
Toys R Us
10.2017 - 01.2018
High School Diploma - Arts and Education
Northeast High School