Tadaijanae Stanley
Panama City
Summary
Highly skilled in interpersonal communication and conflict resolution, adept at fostering a positive and supportive environment. Deep knowledge of juvenile justice, correctional principles, and crisis intervention techniques. Proficient in monitoring and maintaining safety protocols. Demonstrates the ability to handle diverse customers and challenging situations with a calm temperament and empathetic approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Juvenile Detention Officer
Bay Regional Juvenile Detention Center
12.2023 - 01.2024
- Facilitated communication between residents and staff to address concerns.
- Conducted regular inspections of living areas to ensure cleanliness and safety.
- Provided support during group activities to encourage teamwork and cooperation.
- Monitored behavior of residents to ensure compliance with rules and regulations.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Observed and recorded mental and physical health of each juvenile offender.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
- Documented inmate behavior and activities in logbooks.
Correctional Officer
Bay Correctional Facility
01.2021 - 01.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Customer Service Representative
Teleperformance
12.2020 - 01.2021
- Responded to customer inquiries and resolved issues via phone and email, ensuring a high level of customer satisfaction
- Escalated complex or critical issues to appropriate teams, following up to ensure timely resolution and effective communication with the customer
- Assisted with the implementation of a new CRM system, providing input and feedback on customer support processes and procedures
- Conducted customer surveys to gather feedback on service quality, incorporating suggestions to enhance the customer experience
- Recognized for maintaining a positive attitude and providing exceptional service, resulting in a consistently high customer retention rate
Customer Service Representative
Maximus
01.2019 - 02.2020
- Assisted customers via phone, email, and chat platforms, addressing inquiries, resolving issues, and providing product information
- Acted as the primary point of contact for customer complaints, working to find suitable solutions and ensure customer satisfaction
- Maintained accurate and detailed customer records, documenting interactions, inquiries, and resolutions in the CRM system
- Collaborated with cross-functional teams, including sales, technical support, and logistics, to ensure prompt resolution of customer concerns
- Met and exceeded monthly customer service targets, consistently achieving a customer satisfaction rating of95%
Education
Highschool Diploma - undefined
Rosenwald High School
05.2016
Skills
- Strong Attention to Detail, Empathy, Active Listening, Time Management, Organizational Skills, Proficient in Microsoft Word, Outlook, PowerPoint, and Excel; Integrity, Efficient, Dependable, Independent, Conflict Resolution, Billing, Problem Solving, Decision Making, Data Entry, Computer, Navigation Skills, Excellent Verbal and Written Communication, Claims, Inbound and Outbound Calls, Ticketing and Documenting, Customer Service
- Life skills teaching
- Active listening
- Safety and security enforcement
- Observation
- Trained in defensive tactics
- Firearm safety
- Incident investigation
- Surveillance
- Analytical thinking
- Incident reporting
- Crisis intervention
- Security protocols
- Time management abilities
Certification
40 Hour Class CC Pre licensing Course Certified
Timeline
Juvenile Detention Officer
Bay Regional Juvenile Detention Center
12.2023 - 01.2024
Correctional Officer
Bay Correctional Facility
01.2021 - 01.2022
Customer Service Representative
Teleperformance
12.2020 - 01.2021
Customer Service Representative
Maximus
01.2019 - 02.2020
Highschool Diploma - undefined
Rosenwald High School
40 Hour Class CC Pre licensing Course Certified
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