Jordin Taylor
Atlanta,GA
Summary
Experienced Automotive Parts Specialist at GPC NAPA Autoparts, excelling in inventory management and customer service. Skilled in forklift operation and problem-solving, consistently improving order fulfillment. Proven ability to enhance client satisfaction through effective communication and efficient parts ordering processes. Reliable and detail-oriented professional committed to operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Automotive Parts Specialist
GPC NAPA Autoparts
Atlanta, GA
05.2023 - Current
- Managed inventory levels to ensure availability of high-demand products.
- Collaborated with team members to streamline parts retrieval processes.
- Processed customer orders efficiently, ensuring timely delivery and accuracy.
- Trained new employees on product knowledge and customer service protocols.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Resolved customer complaints promptly, demonstrating professionalism and empathy.
- Operated forklift to move heavy pallets and containers of parts between vehicles and storage locations.
- Served customers in-store and by telephone to answer questions and place orders.
- Ordered parts from various distributors to fulfill demands.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Education
No Degree - Electrical Engineering
Jackson State University
Jackson, MSHigh School Diploma -
Westlake High School
Atlanta, GA05.2022
Skills
- Stock control
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Clean driving record
- Forklift operation
- Order fulfillment
- Shipping coordination
- Returns processing
- Reliability
- Purchase orders
Certification
- Forklift certified- 3 years
Timeline
Automotive Parts Specialist
GPC NAPA Autoparts
05.2023 - Current
No Degree - Electrical Engineering
Jackson State University
High School Diploma -
Westlake High School