JORDAN AGUILERA
Lamar,CO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Eager to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Bakery Clerk
Safeway
Lamar, CO
02.2025 - 11.2025
- Assisted customers with product selection and inquiries, ensuring high levels of satisfaction.
- Maintained cleanliness and organization of bakery displays, enhancing product visibility.
- Operated bakery equipment safely and efficiently, adhering to operational standards.
- Monitored inventory levels, assisting in stock replenishment to meet customer demand.
Personal Loan Specialist
OneMain Financial
Lamar, CO
12.2022 - 12.2024
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Developed loan contracts and explained contract terms to clients.
- Reviewed financial histories, available credit and current employment.
- Processed payments from delinquent accounts according to established procedures while adhering to federal and state collection guidelines.
- Conducted credit analysis and approved or denied loan applications based on credit
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Manager
Ports To Plains Travel Plaza
Lamar, CO
06.2017 - 12.2022
- Completed opening, closing, and shift change functions to maintain operational standards each day.
- Generated daily reports and processed invoices efficiently.
- Training new employees on safety protocols and operational processes
- Managed vendor relationships, negotiating contracts to secure favorable terms and pricing.
Customer Service Representative
Innotrac
Pueblo, CO
02.2016 - 06.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Courtesy Clerk/Cashier
Safeway
Pueblo, CO
01.2015 - 02.2016
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collected and organized shopping carts from the parking lot to ensure a tidy and safe environment for customers.
Cashier
Tank N Tummy
Wiley, CO
06.2013 - 01.2015
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Checked personal identifications during alcohol and tobacco sales.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
LAMAR HIGH SCHOOL
LAMAR05-2013
Skills
- Effective Communication
- Money handling
- Customer Support Expertise
- Complex Problem-solving
- Engaged Listening
- Office Equipment Operation
- Precise Data Review
- Proficient Telephone Skills
- Multitasking and organization
- Team player
Timeline
Bakery Clerk
Safeway
02.2025 - 11.2025
Personal Loan Specialist
OneMain Financial
12.2022 - 12.2024
Manager
Ports To Plains Travel Plaza
06.2017 - 12.2022
Customer Service Representative
Innotrac
02.2016 - 06.2017
Courtesy Clerk/Cashier
Safeway
01.2015 - 02.2016
Cashier
Tank N Tummy
06.2013 - 01.2015
High School Diploma -
LAMAR HIGH SCHOOL