Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jordon Jones

Jordon Jones

Sacramento,CA

Summary

Detail-oriented and highly accurate healthcare administrative professional with over 10 years of experience in medical authorizations, referrals, quality control, and coordination. Proven track record of handling sensitive data with confidentiality, backed by government clearance and background screening through Health Net Federal Services. Trusted to support active duty service members, retirees, and their families with efficiency, empathy, and attention to detail. Adaptable and effective in both in-office and remote settings (full-time remote: March 2020 December 2024).

Overview

11
11
years of professional experience

Work History

Intake Representative I & II

Health Net Federal Services (HNFS)
05.2014 - 12.2024
  • - Promoted from Intake Representative I to Intake Representative II based on strong performance, accuracy, and reliability.
  • - Processed high-volume medical authorizations and referrals for TRICARE beneficiaries, including active duty service members, veterans, and their families.
  • - Chosen for the WARF (Web Authorization Request Forms) team due to specialized knowledge and precise processing.
  • - Coordinated with healthcare providers and internal departments to ensure timely and appropriate care delivery.
  • - Maintained strict compliance with HIPAA regulations and federal confidentiality standards.
  • - Held government background clearance and access to classified data due to the sensitive nature of the military healthcare system.
  • - Demonstrated excellent performance in remote work settings with consistent productivity and communication.
  • (Remote: March 2020 December 2024)

Education

Associate of Science - Health Administration

Sacramento City College
Sacramento, CA
12-2025

Skills

  • - Medical Authorizations & Referrals
  • - Provider & Patient Coordination
  • - Quality Control & Error Resolution
  • - Electronic Health Records (EHR) Systems
  • - Research & Repair Team Support
  • - Cross-functional Team Collaboration
  • - Confidential Data Handling (Govt Clearance)
  • - Multitasking in High-Volume Settings
  • -Data entry proficiency
  • -Inventory management
  • -Patient confidentiality (HIPAA trained)
  • -Insurance verification
  • -Medical terminology

Accomplishments

  • Hand-selected to join the specialized WARF (Web Authorization Request Forms) team, working within a high-performing group of four to audit and process complex referral cases with extreme accuracy.
  • Utilized a custom-designed internal program built specifically for the WARF team to efficiently review, correct, and finalize high-volume web-submitted authorizations.
  • Maintained one of the lowest error rates while ensuring compliance with TRICARE and HIPAA standards.
  • Recognized by leadership for expert-level knowledge of authorization workflows, strict confidentiality, and exceptional attention to detail in handling sensitive military healthcare data.

Timeline

Intake Representative I & II

Health Net Federal Services (HNFS)
05.2014 - 12.2024

Associate of Science - Health Administration

Sacramento City College

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