Victoria Press
Newark,DE
Summary
Dedicated administrative professional well-versed in communication and team building. Adept at patient advocacy and education with commitment to efficiency. Ready to bring 10 plus years of relevant work and life experience to your team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Services Representative/Intake Coordinator
Delaware Institute for Reproductive Medicine
11.2022 - Current
- The initial point of contact for new patients at a medical practice
- Responsible for managing the intake process for all new patients including answering phones, responding to online requests, gathering detailed personal and medical history, verifying insurance eligibility and benefits, scheduling consultations, communicating insurance coverage with patients, and enrolling patients in online/educational portals
- Ensuring a smooth transition into services by prepping necessary paperwork, answering any questions or concerns, collecting consultation costs and maintaining excellent customer service
Medical Receptionist
Delaware Institute for Reproductive Medicine
10.2021 - 11.2022
- The primary point of contact for in-person appointments
- Responsible for greeting and signing in patients, managing scheduled appointments, and assisting patients with completing all necessary forms and documentation to ensure accurate information is in the EMR system
- Additional duties include collecting necessary fees for services rendered, scheduling follow-up appointments, answering incoming calls or portal messages while maintaining patient confidentiality and adhering to medical office policies
Office Manager
Pure Wellness
10.2020 - 09.2021
- Supervision of the front desk staff day-to-day interactions with patients including scheduling, data entry, financial counseling, rooming patients and administering other treatment modalities
- Promoting excellent customer service and ensuring patient satisfaction by implementing and maintaining office policies and procedures
- Troubleshooting when there is a complaint and developing process improvements to prevent recurrences
- Ensuring regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations
Front Desk Receptionist/Chiropractic Assistant
Pure Wellness
02.2019 - 10.2020
- The initial and primary contact for all patients
- Responsible for answering all calls, retrieving patient demographic information, scheduling all appointments and advising patients of the expected office procedures and policies
- When patients entered the practice, duties included greeting and signing in patients according to established office protocols, reviewing completed intake forms, updating the EMR system and collecting payments from patients at time of treatment
- For car accident/personal/work injury cases, required steps were arranging supporting documents for insurance claims and processing, handling, and advocating for claims with insurance company on behalf of the practice and patients
Nanny
Private Family
09.2018 - 08.2019
- Ensure the safety and comfort of two children in their home
- Responsible for facilitating and encouraging the learning of skills and concepts for the children
- Preparing meals and providing regular daily schedules for the children
- Household cleaning including dishes, laundry and organization
- Driving children to and from school and extra-curricular activities
Event Planner
St. John/Holy Angels Church
01.2008 - 06.2019
- Assist Special Events Coordinator with fundraisers and other events engaging participants, communicating with vendors, deep-cleaning the rental halls, conducting inventory audits, answering phones and other duties as required
- Serving with one other bartender for most Parish events and hall rentals often with more than 200 guests in attendance
Server/Bartender
Crabby Dicks/Lewinsky’s/Catherine Rooney’s/Texas Roadhouse
04.2013 - 08.2018
- Ensure excellent customer service by greeting and catering to guests on the floor (9 table high volume sections) or behind the bar
- Identifying customers’ needs throughout their entire visit addressing questions and concerns with an attentive ear
- Working closely with managers/owners on projects recommending program changes when needed
Education
B.A. - Liberal Arts, Psychology
Neumann University
Aston, PA12.2016
High school or equivalent - undefined
Caravel Academy
Bear, DE06.2011
Skills
- Motivated
- Dedicated work ethic
- Strong customer service skills
- Leadership/Management skills
- Ambitious
- Team-player
- Strong communication skills
- ICD 10 codes/ CPT codes
- Insurance verification/authorizations/referrals
Certification
- Dean’s List
- FEMA certifications (7)
- Corp Leader: Delaware National Guard
- Leadership Coin: New Castle County Police Explorers
Timeline
Patient Services Representative/Intake Coordinator
Delaware Institute for Reproductive Medicine
11.2022 - Current
Medical Receptionist
Delaware Institute for Reproductive Medicine
10.2021 - 11.2022
Office Manager
Pure Wellness
10.2020 - 09.2021
Front Desk Receptionist/Chiropractic Assistant
Pure Wellness
02.2019 - 10.2020
Nanny
Private Family
09.2018 - 08.2019
Server/Bartender
Crabby Dicks/Lewinsky’s/Catherine Rooney’s/Texas Roadhouse
04.2013 - 08.2018
Event Planner
St. John/Holy Angels Church
01.2008 - 06.2019
High school or equivalent - undefined
Caravel Academy
- Dean’s List
- FEMA certifications (7)
- Corp Leader: Delaware National Guard
- Leadership Coin: New Castle County Police Explorers
B.A. - Liberal Arts, Psychology
Neumann University
Similar Profiles
Janeine ClarkeJaneine Clarke
Medical Assistant at South Florida Institute for Reproductive Medicine/ IVFMDMedical Assistant at South Florida Institute for Reproductive Medicine/ IVFMD
Victoria LopoyencoVictoria Lopoyenco
Lab Technician at Reproductive Medicine Institute Of ChicagoLab Technician at Reproductive Medicine Institute Of Chicago
Arrig-Athella DenhaArrig-Athella Denha
Front Office Assistant at Michigan Reproductive MedicineFront Office Assistant at Michigan Reproductive Medicine