Jordon Virgo
Brooklyn,NY
Summary
Caring nursing student with a calm disposition and excellent problem solving skills. Motivated and eager to apply classroom knowledge to real-world experiences with a strong willingness to learn, contribute and enhance my abilities while contributing to organizational growth.
Effective communicator with a collaborative mindset. Able to communicate with clients in a professional and empathetic manner, is passionate about helping others and ready to bring a strong work ethic to any team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Health Worker
NYC Health and Hospitals- Coney Island Hospital.
New York, USA
07.2020 - 01.2024
- Handled research and administrative tasks to support community outreach program.
- Identified health, social needs and services for eligible patients and developed personalized goal-directed care plans.
- Follow up with patients weekly, served as a liaison between patients, providers and community organizations.
- Maintained accurate records of patient data in a secure electronic database (EPIC) in accordance with established policies and procedures.
- Advocated for clients when interacting with insurance companies or government agencies and provided assistance with completing forms related to public benefits programs.
- Collaborated with healthcare providers to ensure continuity of care for patients and assisted with patient referrals to appropriate community resources .
- Conduct home and community visits
Contact Tracer / Case Investigator
NYC Health & Hospitals-United Health Group.
New York, USA
06.2020 - 04.2022
- Ensured prompt and professional handling of all incoming and outgoing telephone calls on a daily basis.
- Supported clients diagnosed with or exposed to COVID-19 by conducting case investigation, contact intake and subsequent monitoring.
- Collect and record information with 100% accuracy clients daily using Salesforce Customer Relationship Management (CRM) Software.
- Identified required services for contacts and cases including temporary medical assistance, at-home testing options, isolation hotels, food support, financial and legal aid.
- Assist clients daily in scheduling COVID-19 vaccine appointments and responding to vaccine questions
- Complying to all Health Department regulations, including those aimed at protecting personal information.
Teller
National Commercial Bank
St. Ann, Jamaica
08.2009 - 11.2018
- Provided efficient and courteous service, adhering to the Bank's operating procedures.
- Greeted approximately 180 customers daily and identify services required to facilitate transactions.
- Entered accurate client transactions through Finacle in compliance with the Bank's standard operating procedures.
- Responded to client’s queries and referred them to the appropriate channels
- Maintained client and staff confidentiality in accordance with Bank’s operating policies.
Education
Associate of Science - Nursing
Medgar Evers College of The City University of New York
Brooklyn, NY12-2024
Bachelor of Science - Public Sector Management
University of The West Indies.
Kingston, Jamaica. 11-2008
Skills
- Ability to work independently
- Ability to prioritize and work in a fast-paced environment
- Detail oriented
- Reliable
- Critical Thinking
- Excellent Communication
- Team Collaboration
- Conflict Resolution
- Professionalism
- Client Registration
- Documentation
- Epic
- Salesforce
- Patient Assessment
- Collecting vitals and vital signs monitoring
- Catheter Care
- Infection Control
- Feeding Assistance
- Tracheostomy Care
- Body mechanics knowledge
- First Aid
- Critical Thinking
Certification
- Basic Life Support, National CPR Foundation, 02/01/24
- NYC Health and Hospitals HIPAA, 01/01/24
- Certified Nurse Aide, HeartSaver, 06/01/20
- Covid-19 Contact Tracing, Johns Hopkins University, 05/01/20
Accomplishments
- Wilfred Holnes Ph.D, J.D. Achievement Award in recognition of outstanding academic achievements with a GPA over 3.9. Medgar Evers College.
Affiliations
- The National Society of Leadership and Success
References
References available upon request.
Timeline
Community Health Worker
NYC Health and Hospitals- Coney Island Hospital.
07.2020 - 01.2024
Contact Tracer / Case Investigator
NYC Health & Hospitals-United Health Group.
06.2020 - 04.2022
Teller
National Commercial Bank
08.2009 - 11.2018
Associate of Science - Nursing
Medgar Evers College of The City University of New York
Bachelor of Science - Public Sector Management
University of The West Indies.
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