Jordy Quiroz
Bronx
Summary
Expert in enhancing client experiences through relationship-driven service and effective program management. Managed over 100 active client relationships, ensuring satisfaction through tailored support and proactive communication. Conducted comprehensive needs assessments to align client goals with strategic matching processes, facilitating successful connections. Proven track record in driving program success through collaboration, conflict resolution, and continuous improvement initiatives.
Overview
7
7
years of professional experience
Work History
Operations Associate
American Corporate Partners
New York
07.2024 - Current
- Manage a portfolio of 100+ active client relationships, ensuring satisfaction through personalized support.
- Conduct thorough needs assessments via consultative interviews to identify client goals.
- Implement strategic processes to match clients based on professional objectives and communication styles.
- Facilitate ongoing relationships with regular check-ins, progress tracking, and conflict resolution.
- Drive program success through effective communication and expectation management.
- Collaborate cross-functionally to enhance client experience, and improve program outcomes.
- Refined skills in relationship building, needs assessment, and service delivery.
Software Engineering Intern, Software Localization
3GTMS
Remote
04.2022 - 01.2024
- Inserted translatable resources into the Java codebase to implement localization functionality.
- Resolved language-related defects using Bugzilla, improving product quality for international users.
- Collaborated with cross-functional teams to uphold consistent localization standards.
Software Engineering Intern, Documentation
3GTMS
Remote
08.2021 - 04.2022
- Established comprehensive documentation architecture using MadCap Flare, aligning with technical content strategy for global enterprise software
- Configured MadCap Flare environment, integrating it with development tools to streamline documentation workflow
- Developed custom CSS to ensure documentation met company branding standards while enhancing readability
- Implemented single-sourcing strategies for simultaneous publication in multiple formats, including HTML5 and PDF
- Created reusable content components, such as snippets and conditional text, to improve consistency and maintainability
- Troubleshot documentation system issues and executed solutions to sustain productivity
Fellow
SEP (Sumeru Equity Partners)
06.2021 - 08.2021
- Participated in a highly competitive 10-week immersive program connecting promising talent with Sumeru's technology portfolio ecosystem
- Engaged directly with senior executives across multiple disciplines including engineering, finance, and operations
- Developed technical and leadership skills through structured workshops, case studies, and practical application
- Collaborated on a cohort case study project evaluated by Sumeru Partners, applying analytical frameworks to real business challenges
- Received personalized mentorship from Sumeru professionals, establishing ongoing relationships within the technology and finance network
- Enhanced professional development through specialized workshops in interviewing techniques, finance fundamentals, and investment analysis
- Built meaningful connections with industry leaders through executive-led discussions and structured networking opportunities
Selected Participant
All Star Code
06.2018 - 08.2018
- Completed eight-week intensive coding program
- Acquired foundational skills in JavaScript, CSS, P5.Js, Command Line, and HTML
Education
Certification of Regents Diploma -
Cardinal Hayes High School
New York, NY06.2019
Some College (No Degree) - Computer Science
Lehman College
New York, NYSkills
Bilingual: Fluent in Spanish and English
Technical Skills:
- MadCap Flare
- Bugzilla
- Java
- JavaScript
- CSS
- P5Js
- Command Line
- HTML
- Troubleshooting technical issues
- Single-sourcing content
Soft Skills:
- Client Relationship Management
- Needs Assessment
- Communication
- Collaboration
- Leadership
- Workshop Facilitation
- Conflict Resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Operations Associate
American Corporate Partners
07.2024 - Current
Software Engineering Intern, Software Localization
3GTMS
04.2022 - 01.2024
Software Engineering Intern, Documentation
3GTMS
08.2021 - 04.2022
Fellow
SEP (Sumeru Equity Partners)
06.2021 - 08.2021
Selected Participant
All Star Code
06.2018 - 08.2018
Certification of Regents Diploma -
Cardinal Hayes High School
Some College (No Degree) - Computer Science
Lehman College
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