Jordy Rivera
Cicero,IL
Summary
Adaptable professional with a solid background in retail operations and staff development. Known for effective inventory management and creating positive customer interactions, leading to improved team performance and service outcomes.
Results-driven retail associate with a strong focus on customer service and team collaboration. Proven ability to enhance customer experiences and drive loyalty through effective problem-solving and staff training.
Overview
4
4
years of professional experience
Work History
Lead Retail Associate
Amazon
Chicago, IL
05.2024 - Current
- Guided team in achieving daily return and pickup targets through effective customer engagement strategies.
- Managed inventory control processes to ensure product availability and minimize stock discrepancies.
- Trained new associates on operational procedures, enhancing team performance and service quality.
- Analyzed customer feedback to identify areas for service improvement and implemented necessary changes.
- Provided personalized package pickup and return experiences for customers, resulting in repeat business and increased loyalty.
Amazon Associate
Amazon
Chicago, IL
11.2022 - 05.2024
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders and returns in a timely manner, ensuring customer satisfaction with transactions.
- Trained new staff on company policies and customer service best practices to ensure consistent service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
McDonald's
Cicero, IL
04.2022 - 11.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Ensured accurate cash drawer management through regular balancing and reconciliation.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Morton East High School
Cicero, IL05-2019
Skills
- Store operations
- Staff training and development
- Package return and pickup handling proficiency
- Teamwork
- Customer service
- Problem-solving
- Time management
- Friendly and helpful
- Customer assistance
- Reliability
- Adaptable and flexible
Languages
Spanish
English
Timeline
Lead Retail Associate
Amazon
05.2024 - Current
Amazon Associate
Amazon
11.2022 - 05.2024
Cashier
McDonald's
04.2022 - 11.2022
High School Diploma -
Morton East High School