Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Work Availability
Timeline
Generic
Michael Fuller

Michael Fuller

Graham,WA

Summary

Dedicated professional with extensive retail and operational experience at Amazon Go Store, adept at customer engagement, inventory management, and store operations. I also possess skills in automated packaging machinery operation from my role as an Amazon Fulfillment Associate, and previous experience in lawn care service provision at Tru-Green Lawn Care. I have basic knowledge of OS installs as well as network setup and user support from using Microsoft VMware software. Obtained help desk certification as well as PC PRO certification. I am also familiar with AWS using the AWS learners' curriculum.

Professional retail leader with strong background in customer service, sales, and inventory management. Proven ability to drive team collaboration and adapt to changing demands. Skilled in merchandising, conflict resolution, and effective communication. Known for reliability and delivering results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Retail Associate

Amazon Go Store
06.2024 - Current
  • Effectively used customer engagement strategies
  • Provided ongoing training in product knowledge, product quality training, and store operations, and assisted the store manager in identifying development needs.
  • Supported the floor responsibilities, including providing peer-to-peer feedback on processes and standards, as the escalation point to assist associate peers in solving customer issues.
  • Ensured consistent execution of inventory workflow processes, guiding associates as needed, including receiving, stocking, and replenishing product.
  • Contribute to the continuous improvement of customer experience and store operations by participating in the development of best practices and continuous product knowledge.
  • Utilized inventory management systems to scan, process, and count products.
  • Work in a fast-changing and ambiguous environment.

Amazon Fulfillment Associate

Amazon Go Store
05.2016 - 12.2022
  • Monitored and operated automated packaging machinery within a fulfillment center, ensuring products are accurately packaged, labeled, and prepared for shipment by adjusting machine settings.
  • Identifying and resolving any malfunctions, maintaining quality standards, and adhering to safety protocols while consistently meeting production targets.
  • Calibrated automated packaging machinery, including box-sealing machines and label applicators, achieving a 99.9% accuracy rate in packaging and labeling, exceeding the team average by 10%.
  • Inspect packaged items for accuracy, ensuring correct product placement, labeling, and packaging materials.
  • Identify and address machine malfunctions, perform basic repairs, or notify maintenance personnel when necessary.
  • Load packaging supplies like boxes, labels, and protective materials into the machine as needed.
  • Maintain consistent production rates, tracking output, and identifying potential bottlenecks.
  • Recorded production data, including machine downtime, package counts, and quality checks.
  • Skills: Mechanical aptitude and the ability to understand basic machine operations, Attention to detail and the ability to identify quality issues, Good hand-eye coordination and dexterity, Ability to work in a fast-paced environment and meet production targets, Basic computer skills for data entry and monitoring systems, Physical ability to stand for extended periods and lift moderate weights.

Licensed Chemical Applicator/Lawn Specialist

TruGreen Lawn Care
07.2014 - 05.2015
  • Provide lawn services to residential customers by using a variety of lawn applications, including fertilizer, iron treatment for moss, and lime pellets for low pH soils.
  • Diagnose and correct lawns. Provide customer communications and upselling services to new and/or existing customers, resulting in the growth of the customer base.
  • Resolve customer concerns onsite.
  • Applied fertilizers and other products to lawns according to customer program, safety procedures, and label instructions.
  • Cares for sod plants grass seeds as needed.
  • Evaluated and diagnosed lawn problems. Resolved lawn service issues accordingly.
  • Provided recommendations to ensure lawn health.
  • Efficiently managed schedule by working within route analysis specifications.
  • Sells, cross-sells, or up-sells Full Program Equivalent services or otherwise generate sales to current customers through contact on route.
  • Effectively communicated via handwritten customer notes, Tru-Trak, production reports, new sales and customer invoice forms, daily vehicle inspection report, and cancel/skip notices daily as required.
  • Performed a daily three-minute, 360-degree inspection of truck and equipment before taking the vehicle out on the road and upon return.
  • Maintains vehicle and equipment through cleanliness, safety, and general maintenance.
  • Measured the lawn of potential customers to provide them with an accurate cost of TruGreen's lawn care service.
  • Drove company vehicle to commercial customer location.

Education

AA - IT

Clover Park Technical College

Skills

  • Mechanical aptitude
  • Attention to detail
  • Good hand-eye coordination
  • Ability to work in a fast-paced environment
  • Basic computer skills
  • Physical ability to stand for extended periods
  • Ability to lift moderate weights
  • Store operations
  • Cash handling proficiency
  • Staff training and development
  • Marketing and promotions
  • Merchandise display
  • Loss prevention strategies
  • Team motivation
  • Teamwork
  • Friendly and helpful
  • Strong communication and interpersonal skills
  • Cleaning and sanitizing
  • Teamwork and collaboration
  • Customer assistance
  • Reliable and responsible
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Time management
  • Honest and dependable
  • Positive customer engagement
  • Multitasking Abilities
  • Multitasking
  • Cash handling
  • Organizational skills
  • Adaptability and flexibility
  • Team leadership
  • Self motivation
  • Creative thinking
  • Time management abilities
  • Stock replenishment
  • Decision-making
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Complaint handling
  • Team cooperation
  • Problem-solving aptitude
  • Reliability
  • Detail-oriented
  • Computer proficiency and Microsoft office
  • Building customer loyalty
  • Store organization
  • Product knowledge
  • Professionalism
  • Inventory and stocking
  • Team supervision

Personal Information

Title: Lead Retail Associate

Certification

  • Help Desk Support - Class Training June 2024- Feb 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Lead Retail Associate

Amazon Go Store
06.2024 - Current

Amazon Fulfillment Associate

Amazon Go Store
05.2016 - 12.2022

Licensed Chemical Applicator/Lawn Specialist

TruGreen Lawn Care
07.2014 - 05.2015

AA - IT

Clover Park Technical College

Similar Profiles

CREATE PROFILE
Michael Fuller
Want your own profile? Create for free at LiveCareer.com