Jordy Rodriguez
Antioch,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the POS industry. A solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Amazone Delevery Driver
Amazone
Richmond, CA
04.2024 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Asset Protection Investigator
Walmart
Pittsburgh, CA
10.2023 - 04.2024
- Ascertained, investigated, and alleviated internal and external theft and fraud.
- Interviewed individuals suspected of internal theft or shoplifting.
- Inspected stores regularly to ensure compliance with established policies and procedures related to asset protection.
- Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
Customer Service Agent (Restaurant Managemnt)
IBEX Global
Managua, Nicaragua
05.2021 - 06.2023
- Provided assistance to customers regarding account information, billing inquiries, and technical support through phone, email, and chat.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses resolving customer complaints by investigating issues and providing the best solutions.
- Revised billing inquiries, which included taxes, services fees and final sales in a timely and professional manner.
- Educated the customers on how to structure their entire menus and teach them on how to use the POS system.
- Also educated them on how to generate more revenue in their restaurants using the tools offered by our Toast POS system.
- Provided recommendations for improving internal processes to reduce errors and discrepancies.
Independent Contractor
Self
Kucra Hill, Nicaragua
03.2018 - 03.2021
- Construction Expertise: my role in both residential and commercial projects involved mixing cement and installing tile floors, changing roofs, ceiling, remodeling bathrooms, among others demonstrating efficiency in ensuring quality construction and adherence to project specifications, showcasing versatility in different construction environments and requirements.
- Equipment Operation: Skilled in operating heavy machinery such as a backhoe for tasks such as moving soil, digging trenches, and other miscellaneous construction activities. This indicates practical knowledge in excavation and earth-moving operations, essential for site preparation and utility installations.
- Business Management: Held responsibilities in managing daily business operations, including budgeting and financial reporting. This role involves overseeing project costs, ensuring profitability, and maintaining financial transparency.
Demonstrates organizational leadership and the ability to manage multiple facets of the business effectively.
Education
High School Diploma -
San Marcos
Bluefields, NIApprentice Labor Union
Local 304
Hayward, CASkills
- CPR / AED / First Aid certification
- Salesforce
- Case Management
- Information Verification
- Call Control
- Information Updates
- Billing Inquiries
- Customer Service
- Flexible and Adaptable
- Security management
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- CPR / AED / First Aid
Accomplishments
- I was promoted to SME (subject matter expert) due to great knowledge of the database and management tools that helped agents efficiently achieve customer satisfaction.
- Led team to achieve great scores, earning recognition from upper management which then led to financial reward and incentives.
- I was recognized for perfect attendance for 2 years.
Timeline
Amazone Delevery Driver
Amazone
04.2024 - Current
Asset Protection Investigator
Walmart
10.2023 - 04.2024
Customer Service Agent (Restaurant Managemnt)
IBEX Global
05.2021 - 06.2023
Independent Contractor
Self
03.2018 - 03.2021
- CPR / AED / First Aid
High School Diploma -
San Marcos
Apprentice Labor Union
Local 304
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