Jordy Olivas
Union City,NJ
Summary
Hardworking Support Technician highly effective at setting up and optimizing equipment. Familiar with inventory management, documentation, and remote technical support. Adept at developing and implementing creative solutions.
Overview
2
2
years of professional experience
Work History
Support Technician
PCS Revenue Control Systems
Englewood Cliffs, NJ
11.2022 - Current
- Tested new software releases prior to deployment by end-users.
- Provided technical support to customers via phone, email and remote access applications.
- Assisted in the development and implementation of new processes related to IT support activities.
- Assisted with training new employees on company policies and procedures.
- Monitored equipment performance during long-term testing programs and reported any discrepancies found.
- Trained new and existing customers on the products the company offers.
Customer Service Representative
Walgreens
West New York, NJ
06.2022 - 10.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Some College (No Degree) - Computer Science And Programming
Hudson County Community College
Jersey City, NJSkills
- System Maintenance
- Technical support background
- Issue Resolution
- Troubleshooting abilities
- C Programming Language
- Programming in Java
- Strong interpersonal and organizational skills
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Support Technician
PCS Revenue Control Systems
11.2022 - Current
Customer Service Representative
Walgreens
06.2022 - 10.2022
Some College (No Degree) - Computer Science And Programming
Hudson County Community College
Similar Profiles
Jodi McChesneyJodi McChesney
Receptionist Administrator at PCS Revenue Control SystemsReceptionist Administrator at PCS Revenue Control Systems
Sneh LataSneh Lata
Chemical Assistant at Central Revenue Control Laboratory (CRCL)Chemical Assistant at Central Revenue Control Laboratory (CRCL)
Kyla GilbertKyla Gilbert
Medical Biller at EMS Revenue Systems INC.Medical Biller at EMS Revenue Systems INC.