Dynamic and adaptable professional with a proven track record at Penn Highlands Healthcare, excelling in patient care and specimen management. Skilled in venipuncture and customer service, I significantly enhanced patient satisfaction. Demonstrating teamwork, critical thinking, and a positive attitude, I adeptly balanced high-volume tasks, improving efficiency and accuracy in fast-paced environments. Competent Phlebotomy Technician with years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Hi, I’m
Jordyn Condon
Grampian,PA
Summary
Overview
11
years of professional experience
1
Certification
Work History
Penn Highlands Healthcare
Phlebotomist
2020.03 - 2022.10 (2 years & 7 months)
Job overview
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Conducted venipuncture and other CT procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Self-employeed
Self-Employed
2020.07 - Current (4 years & 2 months)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Eagles F.O.E 812
Bartender
2015.10 - 2024.09 (8 years & 11 months)
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
McDonald's
Front Window Cashier
2014.01 - 2018.12 (4 years & 11 months)
Job overview
- Streamlined order processing by utilizing point-of-sale system proficiently, minimizing errors and wait times for customers.
- Managed cash transactions accurately for smooth payment processing and minimal discrepancies.
- Monitored front window area for potential security risks or suspicious activity; reported concerns immediately to management.
- Utilized strong communication skills to relay pertinent information between customers and staff members regarding orders or special requests.
- Enhanced customer satisfaction by providing efficient and friendly service at the front window.
- Assisted customers with inquiries, resolving issues promptly and professionally.
- Handled high-volume periods effectively, managing multiple tasks simultaneously without sacrificing quality of service.
- Adhered to all safety protocols and guidelines when handling food items, ensuring compliance with health regulations.
- Maintained a clean and organized workspace, ensuring a welcoming environment for patrons.
Education
Phlebotomy Institute of Central Pennsylvania State College, PA
Certification Of Phlebotomy from Phlebotomy
University Overview
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Time Management
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Problem Resolution
- Verbal Communication
Certification
Healthcare CPR certification, Phlebotomy certification, RAMP certification and Management Serv-Safe Certification.
Timeline
Self-Employed
Self-employeed
2020.07 - Current (4 years & 2 months)
Phlebotomist
Penn Highlands Healthcare
2020.03 - 2022.10 (2 years & 7 months)
Bartender
Eagles F.O.E 812
2015.10 - 2024.09 (8 years & 11 months)
Front Window Cashier
McDonald's
2014.01 - 2018.12 (4 years & 11 months)
Phlebotomy Institute of Central Pennsylvania
Certification Of Phlebotomy from Phlebotomy
Healthcare CPR certification, Phlebotomy certification, RAMP certification and Management Serv-Safe Certification.
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