Jordyn Day
Summary
Detail-oriented payroll specialist with a strong analytical background and a commitment to accuracy. Expertise in managing payroll for over 10,000 employees, ensuring compliance through rigorous audits, and providing support for employee inquiries. Collaborative approach improves stakeholder communication and fosters a culture of teamwork.
Overview
13
13
years of professional experience
Work History
Timekeeping Analyst
SUNY Upstate Medical University
2022.05 - Current
- Conduct bi-weekly audits of timesheets to ensure accuracy and compliance.
- Process payroll for over 10,000 employees
- Oversee the process of coordinating employee leave of absences, maintaining compliance with company policies.
- Apply the appropriate leave of absence to each employee
- Compile and analyze various reports on a daily and weekly basis to support operational efficiency.
- Facilitated employee support by providing accurate information and assistance regarding payroll questions.
- Set up all Kronos accounts for any and all new employees including travelers and temporary agency staff
- Assist managers with being able to balance problematic timecards
- Enter and process employee pay through the Office of the State Comptroller
- Process final payouts for all state and Research Foundation employees
- Attend Nurse Residency programs to help new employees better understand their paychecks and the time and attendance
- Perform manual audits as needed for employees accruals
- Monitor and adjust employee accruals each pay period, including adjustments for leave of absences.
- Knowledge of NYS PFL, Paid Parental Leave, various types of disability leaves, and ACGME leaves.
- Processing student assistant and federal college work study payroll
- Process accrual transfers between state agencies
- Process manual calculations for employees shift differential
- Partner with IMT to enhance systems functionality
- Process direct deposit changes for employees
- Update tax forms
- Adhere and follow Union policies and contracts for multiple different bargaining units
- Assist with converting Kronos UKG WFC to WFM
Operations Manager
Tops Markets, LLC
2021.01 - 2022.04
- Overseeing day to day store operations
- Processing weekly payroll for all store employees including auditing timesheets, running reports, and providing a breakdowns summary of labor expenses each week
- Created the weekly store schedule for all employees and adjusted it as needed due to staff call-ins.
- Adhered to the labor budget each week.
- Interviewing all potential candidates for the store
- Completing new hire orientation and completing HRIS paperwork for all new employees
- Processing any changes for employees such as terminations, promotions, and salary changes
- Engaged with customers daily and resolved complaints or concerns.
- Maintain store inventory in all departments
- Adhering to internal audit policies
- Provide training and disciplinary counseling to employees as needed
- Bookkeeping knowledge and cash handling on a daily basis
- Manager on duty in place of store managers absence
- Training employees on various things such as lock out tag out, hazardous communications, safety protocols, pallet jack training and ensuring their personnel files are all up to date with this information
- Write and process the grocery order 2-4 times per week
- Assist with store inventory
- Assist with safety audits
Manager on Duty
Tops Markets, LLC
2020.08 - 2021.01
- Part-time role
- Responsible to close the store 2-4 times a week in the evening
- Act as the manager on duty in absence of store manager
- Assist staff with any issues they may have
- Assist customers when needed and resolve any complaints or issues
- Maintain clean store conditions
- Unload truck deliveries
Float Teller
KeyBank
2020.08 - 2020.12
- Waiting on clients
- Performing deposits and night drops for businesses
- Balance cash drawers and safes
- Help clients achieve their financial goals
Customer Service Manager
Tops Markets, LLC
2017.08 - 2020.08
- In charge or overseeing front end operations
- Supervisor for all cashiers and office staff
- Create weekly store schedule for all departments and making adjustments when needed
- Ensure all front end staff have completed their necessary training within 30 days of hire
- Interviewing all potential candidates for the store
- Completing new hire orientation and completing HRIS paperwork for all new employees
- Assist front end staff with any issues at checkout
- Following audit policies and procedures for the front end
- Processing any changes for employees such as terminations, promotions, and salary changes
- Assist with monthly bookkeeping and balancing cash drawers
- Processing weekly payroll for all store employees including auditing timesheets, running reports, and providing a breakdown summary of labor expenses each week
- Perform audits on cash drawers on a daily basis to ensure they are balancing
Assistant Customer Service Manager
Tops Markets, LLC
2015.06 - 2017.08
- Assist with creating the front end schedule
- Oversee front end operations and cashiers
- Process weekly payroll for all store employees including auditing timesheets, running reports, and providing a breakdowns summary of labor expenses each week
- Complete training for all front end staff and ensure their training books are completed within a timely manner
- Assist front end staff with any issues at checkout
- Perform audits on cash drawers on a daily basis to ensure they are balancing
- Following audit policies and procedures on the front end
Cashier/Customer Service Lead
Tops Markets, LLC
2013.09 - 2015.06
- Check out customers grocery orders
- Follow proper cash handling procedures
- Supervise the front end in absence of the customer service manager and during the evening hours
- Resolve any issues at checkout
- Train new cashiers
Education
High School -
West Genesee High School
Camillus, NY2013-06
Associate of Arts - Business Management
SUNY Empire State College
Saratoga Springs, NY2027-05
Skills
- Customer service
- Time management
- Computer literacy
- Leadership
- Communication skills
- Payroll and data entry
- Enjoys problem solving and finding solutions
- Analytical thinking
- Microsoft office
- Attention to detail
- Process improvements
Timeline
Timekeeping Analyst
SUNY Upstate Medical University
2022.05 - Current
Operations Manager
Tops Markets, LLC
2021.01 - 2022.04
Manager on Duty
Tops Markets, LLC
2020.08 - 2021.01
Float Teller
KeyBank
2020.08 - 2020.12
Customer Service Manager
Tops Markets, LLC
2017.08 - 2020.08
Assistant Customer Service Manager
Tops Markets, LLC
2015.06 - 2017.08
Cashier/Customer Service Lead
Tops Markets, LLC
2013.09 - 2015.06
High School -
West Genesee High School
Associate of Arts - Business Management
SUNY Empire State College