Microsoft Office
Jordyn Jones
Sports Marketing
Kent,WA
Summary
Passionate 2023 graduate from Portland State University. With diverse Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Language
Work History
Host
Lucky Strike
Bellevue, Washington
09.2021 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
- Leveraged POS system to manage sales transactions, process credit cards and print receipts
- Leveraged sale opportunities by 20%
- Handled 40 customer calls per day
- Used cash registers and credit card machines to cash out customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Cultivated warm relationships with regular customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sale Associate
Gap
Bellevue, Washington
06.2018 - 07.2019
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased customer involvement in POS system by 15%
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Associate
Gap
Bellevue, Washington
10.2017 - 05.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Generated new sales leads to achieve and exceed monthly sales goals by 5%.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Presented professional image consistent with company's brand values.
Education
Bachelor of Arts - Business Marketing
Portland State University
Portland, OR 2019.09 - 2023.05
Skills
Reservation coordination
undefinedSoftware
Python
Adobe
Tableau
Volunteer Work
Northwest Harvest: Packaging, and processing food storages to food insecure neighborhoods
Youth Basketball Camp: Coaching, and training boys, and girls before they get to high school basketball. Similar to big brothers, and big sisters by mentoring them on how to navigate the world as a athlete.
Youth Tennis Camp: Training program in teaching younger kids how to play tennis and mentor on being a student athlete as well.
Rome Cleanup: Partnered with another organization that involved native Italians cleaning up the streets of Rome, especially around the Coliseum since so many tourists come to the city and mistreat it.
Certification
Food Handlers Permit
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded “Employee of the Month” in 2019.
- Design - Responsible for creative design for prominent sales displays.
- Elected by fellow athletes to represent the Charges as Team Leader.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Food Handlers Permit
01-2023
Mast Permit
01-2023
Host
Lucky Strike
09.2021 - Current
Sale Associate
Gap
06.2018 - 07.2019
Sales Associate
Gap
10.2017 - 05.2018
Bachelor of Arts - Business Marketing
Portland State University
2019.09 - 2023.05
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