Hi, I’m
Jordyn Kaiser
Canal Winchester,OH
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
years of professional experience
Work History
Apex Systems/Santander Bank
Fraud Analyst
04.2023 - Current
Job overview
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
JPMorgan Chase NA
KYC/ Client Data Specialist IV
11.2021 - 04.2023
Job overview
- Review and analyze key elements of each KYC case, including but not limited to:
- Analyzing data to identify patterns and compare transaction history against KYC standards
- Utilizing all available tools to verify consumer purpose and legitimacy
- Interacting with Bankers and customers to obtain required information
- Determining additional steps required to decision and validate AML risk to the firm Assessment if escalation to GFCC AML Investigation is required
- Record findings and provide supporting documentation to enrich each KYC NAICS case
- Conduct follow up with internal partners to ensure timely actions on those cases that require their input
- Provide detailed documentation of the due diligence performed
- Report progress status as required Be consistently thorough, accurate, and credible when performing duties
- Perform duties within established service level requirements
- Escalate any issues, as appropriate, in a timely manner
- Exhibit the highest standards of customer service to partners and customers
JPMorgan Chase NA
EMM Specialist
07.2019 - 11.2022
Job overview
- This position focuses on the review of wires and other online transactions for potential fraud
- Fraud reviews include a review of our customer's online login activity to identify out of pattern logins or transaction history, and performing funding verification
- The review is performed while multitasking, using dual monitors and multiple systems at the same time (up to 6 systems per alert)
- Productivity and preciseness is key
- And with in this role I am required to make decisions on large dollar transactions, regularly make outbound calls to customers, bankers, and external banks to verify information as well as protect the information and integrity of the customer.
Homeland Security FEMA
TSA Officer
02.2019 - 06.2019
Job overview
- Protecting the nation's transportation systems, to ensure the freedom of movement, for people and commerce
- Aiding in the proper divestment of passenger items
- Investigating suspicious luggage, activity and items
- Constant surveillance of passengers, staff and airport traffic
- Operating x-ray systems, liquid scanners, AIT and metal walkthrough detectors for safety and surveillance
- Assisting passengers
- Conducting proper pat downs and searches in alignment with the DHS handbook and SOP guidelines
- Remaining very observant, vigilant and authoritative to protect the Nation's traveling public.
Advance America
Center Sales Manager
12.2017 - 03.2018
Job overview
- Established objectives and goals for team and planned and organized workflow.
- Established market strategies to meet or exceed budget numbers.
- Built relationships with customers and community to establish long-term business growth.
- Completed adequate documentation of completed procedures and tasks.
- Approved timecards and time-off requests and submitted payroll for direct reports.
- Assigned, monitored and reviewed employee work.
BMW Financial Services
Customer Service
06.2017 - 10.2017
Job overview
- Technical Problem Solving
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Enforced contract policies
- Updating Clientele Information
- Online Account Assistance
- Validating Secure Information
- Computing customer activity
- De-escalating Calls
- Assessing insurance claims
- Establishing and Maintaining customer Loyalty
- Drive Time Car Sales
DriveTime Used Cars
Dealership Coordinator
08.2016 - 04.2017
Job overview
- Photography and Marketing
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Managed over 100 company calls per day.
- Provided excellent customer service
- Traveling/Inventory
- Receiving and checking in trades and pickups
- Team management
Education
The Charles School At Ohio Dominican UniversityColumbus
High school diploma from General Studies
01.2013
Notre Dame College, Otterbein University, Columbus State Community College
College Degree from Education/Business
Federal Law Enforcement Training ProgramGlynco, GA
Federal Certification from Federal Officer Training
05.2019
Skills
- Data Communications
- Microsoft Office Proficiency
- Business Operations
- Data Collections
- Internal Communications
- Critical Thinking
- Spreadsheet Management
- Email Correspondence
- Data Verification
- Administrative Management
- Client Information Database Systems
- Product Knowledge
Accomplishments
- JP Morgan Chase - EMM Operations
- JP Morgan Chase - EMM Operations
July 2019
Multiple Five Keys awards for "Outstanding Leadership" and "Team Excellence". - CSCC Dean's List
June 2016
Recognition for my academic excellence while attending Columbus State Community College.
- Student Ambassador
November 2013
Supervisory roles granted by faculty due to exemplary professionalism, academics, and leadership
skills.
July 2019
Supervised, trained and mentored 2 onboarding new hire classes. My role included constructing Fraud Specialist presentations, serving as the direct point of contact for any questions or concerns regarding fraud operations, and educating groups on analyst functions/applications.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Valid driver's license obtained
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fraud Analyst
Apex Systems/Santander Bank
04.2023 - Current
KYC/ Client Data Specialist IV
JPMorgan Chase NA
11.2021 - 04.2023
EMM Specialist
JPMorgan Chase NA
07.2019 - 11.2022
TSA Officer
Homeland Security FEMA
02.2019 - 06.2019
Center Sales Manager
Advance America
12.2017 - 03.2018
Customer Service
BMW Financial Services
06.2017 - 10.2017
Dealership Coordinator
DriveTime Used Cars
08.2016 - 04.2017
The Charles School At Ohio Dominican University
High school diploma from General Studies
Notre Dame College, Otterbein University, Columbus State Community College
College Degree from Education/Business
Federal Law Enforcement Training Program
Federal Certification from Federal Officer Training
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