Jordyn Kralovic
Cincinnati,OH
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
Work History
Barista
BiggBy Coffee
12.2021 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Cashier
Jed's
11.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Camp Counselor
Camp Miakanda
06.2021 - 08.2021
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Bachelor of Arts - Journalism
University of Cincinnati
Cincinnati, OH05.2025
High School Diploma -
Toledo Early College
Toledo05.2023
Skills
- Opening and Closing Duties
- Menu Memorization
- Espresso Machine Operation
- Food Preparation
- Up-Selling
- Exceptional Customer Service
- Performance Improvement
- Team Player
Accomplishments
- Won Goalie of the Year in 2023.
- Team Captain for Biggby Olympics for my store.
- Promoted to Shift Leader after 2 months.
- Achieved Team Captain by showing leaderships and communicational skills my Sophomore, Junior, and Senior Year.
- Memorized ingredients and recipes for specialty drinks.
- I was apart of the Sexual Assault Awareness team in the club Young Women for Change and presented our issue at the Ohio State house in Columbus.
- Completed over 52 service hours in my community throughout high school.
Languages
American Sign Langauge
Professional Working
Timeline
Barista
BiggBy Coffee
12.2021 - Current
Cashier
Jed's
11.2021 - 12.2021
Camp Counselor
Camp Miakanda
06.2021 - 08.2021
Bachelor of Arts - Journalism
University of Cincinnati
High School Diploma -
Toledo Early College
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