JORDYN M. NATTLE

Phoenixville,PA

Summary

Customer-focused professional with extensive salon operations experience. Expertise in managing appointment scheduling and optimizing client bookings to enhance workflow. Recognized for delivering exceptional guest experiences and maintaining operational reliability in fast-paced environments.

Overview

years of professional experience

Work History

Front Desk Coordinator / Salon Assistant

Iron's Edge Barber Company

Phoenixville, USA

10.2024 - 02.2026

Welcomed arriving clients and delivered an exceptional guest experience from check-in through final checkout.
Managed daily appointment scheduling and optimized client bookings to ensure seamless salon workflow.
Managed incoming phone calls and digital inquiries, delivering accurate service information and enhancing client satisfaction.
Balanced cash receipts and processed electronic transactions, ensuring precise financial records and supporting overall financial integrity.
Enforced strict salon cleanliness and sanitation standards throughout the facility to comply with safety regulations.
Monitored inventory levels and tracked product usage, collaborating with management on supply purchasing and strengthening vendor relationships.
Provided comprehensive administrative and operational assistance to support overall business continuity.

Salon Coordinator / Customer Service Associate

Rocky's Hair Salon

Phoenixville, USA

01.2023 - 10.2024

Coordinated multi-stylist calendars and executed accurate client appointment scheduling.
Delivered high-touch customer service both in person and via phone inquiries to build brand loyalty.
Assisted styling staff with client preparation and shampooing services during peak hours to enhance service efficiency.
Processed customer payments securely and performed precise daily cash drawer reconciliations.
Maintained a safe, hygienic, and organized salon environment according to industry standards.
Supervised inventory levels and coordinated ordering of salon supplies to ensure uninterrupted operations.
Collaborated with Cosmoprof representatives to streamline product purchasing and manage inventory updates effectively.

Education

General Studies - Coursework

Montgomery County Community College

Pottstown, PA

01-2020

Skills

Front Desk Operations
Appointment Scheduling
Calendar Optimization
Administrative Support
Inventory Control
Purchasing & Vendor Coordination
Customer Service Excellence
Client Relationship Management
Reception & Multi-Line Phone Management
Problem Resolution
Cash Handling & Reconciliation

Event Coordination
Timeline Management
Logistics & Resource Allocation
Team Collaboration
Training & Mentoring
Task Delegation
Safety Compliance
Salon Ultimate
Square POS
Point-of-Sale (POS) Platforms
Multi-Line Phone Systems

Core Competencies

Front Desk Operations, Appointment Scheduling, Calendar Optimization, Administrative Support, Inventory Control, Purchasing & Vendor Coordination, Customer Service Excellence, Client Relationship Management, Reception & Multi-Line Phone Management, Problem Resolution, Cash Handling & Reconciliation, Event Coordination, Timeline Management, Logistics & Resource Allocation, Team Collaboration, Training & Mentoring, Task Delegation, Safety Compliance, Salon Ultimate, Square POS, Point-of-Sale (POS) Platforms, Multi-Line Phone Systems

Timeline